Manager, Business Solutions Consultants

TravelCenters of America; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

TravelCenters of America seeks a Manager, Business Solution Consultants to lead the Professional Services Delivery team and partner with organizational leaders to optimize deployment through the Solumina Implementation Methodology (SIM).

You will mentor, recruit, and develop the BSC professionals, drive change management initiatives, and ensure high-quality project deliverables while aligning with corporate objectives. The role demands extensive travel and strong communication skills.

Qualifications

• Bachelor’s degree in IT management, Engineering or Manufacturing or equivalent work experience required.
• 5+ years of experience in project environments implementing enterprise software solutions.
• 5+ years of experience in manufacturing operations and supporting roles.
• 5+ years of experience working with and implementing enterprise-class software solutions.
• 2+ years of experience in managing a team of professional consultants in a remote environment.

Responsibilities

• Develops and maintains recruitment, induction, development, and onboarding system to ensure a highly skilled and functioning team
• Employs innovative techniques to continually advance the deployment process using SIM
• Plans for optimum resource utilization and coordinates with the Resource Manager for resource needs
• Ensures their team is driving to corporate objectives and metrics
• Plans and conducts personnel performance reviews and professional growth
• Contributes to the development and improvement of SIM services standards, processes, and procedures
• Leading, growing, and mentoring BSC professionals
• Identify and develops leaders for the future
• Developing positive relationships with existing and new customer
• Maintain a good balance between customer and team needs
• Engage in a management consulting role to help client executives lead and support substantial change initiatives within their organizations
• Deliver BSC activities to a customer up to 30% of daily job functions.
• Deep understanding of Solumina architecture with the ability to deploy to multiple sites.

Skills

Leadership

Agile (Scrum/Kanban)

Communication

Change management

Customer relationships

Mentoring

Resource planning

Education

Bachelor's degree in IT management/Engineering/Manufacturing

Tools

Solumina

Job description

Job Summary:

The Manager, Business Solution Consultants has leadership responsibility for all the Business Solution Consultants in the Professional Services department. This role will partner with other leaders within the organization to ensure optimal collaborative processes are in place to improve our Professional Services Delivery process continuously. This management role will function in a customer-facing capacity to lead and support the Solumina Business Solution Consultants team. Will guide and support change management activities, process engineering, such as Organizational Change Management (OCM) with both internal and external teams. Collaborating with their team, will ensure the quality of all project deliverables while following the Solumina Implementation Methodology (SIM). This includes communicating the delivery standards, procedures, methodology, and desired deployment objectives for each project.

Essential Functions:

• Develops and maintains a progressive recruitment, induction, development, and onboarding system to ensure a highly skilled and functioning team
• Employs innovative techniques to continually advance the deployment process using SIM
• Plans for optimum resource utilization and coordinates with the Resource Manager for resource needs
• Ensures their team is driving to corporate objectives and metrics
• Plans and conducts personnel performance reviews and professional growth
• Contributes to the development and improvement of SIM services standards, processes, and procedures
• Leading, growing, and mentoring BSC professionals
• Identify and develops leaders for the future
• Developing positive relationships with existing and new customer
• Maintain a good balance between customer and team needs
• Engage in a management consulting role to help client executives lead and support substantial change initiatives within their organizations
• Deliver BSC activities to a customer up to 30% of daily job functions.
• Deep understanding of Solumina architecture with the ability to deploy to multiple sites.

Requirements:

• Traveling to customer sites, as required, to meet with the customer and align with their expectations
• Agile background in Scrum and Kanban
• Excellent writing, presentation, and communications skills
• Ability to travel domestically and internationally as needed

Required Education/Experience:

• Bachelor’s degree in IT management, Engineering or Manufacturing or equivalent work experience required
• 5+ years of experience in project environments implementing enterprise software solutions
• 5+ years of experience in manufacturing operations and supporting roles
• 5+ years of experience working with and implementing enterprise-class software solutions
• 2+ years of experience in managing a team of professional consultants in a remote environment