Technical Services Consultant

iBase-t; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

iBase-t is seeking a Technical Services Consultant to provide expert guidance, implementation support, and troubleshooting for Solumina MES deployments. You will align technical solutions with business objectives to ensure seamless integration and maximum value for our clients.

The ideal candidate has 2–5 years in software development or technical consulting, strong problem-solving and communications skills, and the ability to work remotely or onsite in the United States with 30–40% travel.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Experience: 2–5 years in software development, technical consulting, system integration, or IT services.

Responsibilities

• Understand customers’ technical requirements and business objectives.
• Provide hands-on technical support on Solumina software implementation, including configuration, extension and integration.
• Troubleshoot and resolve technical issues to minimize downtime and maximize performance.
• Design, implement, and optimize technical solutions that align with client needs and best practices.
• Implement and configure integrations between Solumina and various systems.
• Act as a technical advisor, guiding clients on best practices and system enhancements.
• Educate and conduct workshops for clients and their IT teams to ensure proficiency with Solumina.
• Collaborate with Sales, Product Development, and Customer Care to improve product functionality.
• Develop technical documentation and contribute to knowledge base.

Skills

Java

JavaScript

Spring

Hibernate

REST APIs

microservices

XML

JSON

JEE

Tomcat

ActiveMQ

Kubernetes

Git

React

Redux

Node.js

Problem Solving

Communication

Project Management

Interpersonal Skills

Adaptability

Education

Bachelor’s degree in Computer Science or related field

Tools

Kubernetes

Git

SQL Server

Job description

Job Summary:

We are seeking a Technical Services Consultant with a customer-focused mindset to provide expert technical guidance, implementation support, and troubleshooting for Solumina MES deployments. In this role, you will align technical solutions with business objectives to ensure seamless integration, optimization, and maximum value for our clients.

The ideal candidate possesses strong problem-solving abilities, deep technical expertise, and excellent communication skills, with a commitment to delivering high-impact solutions in a fast-evolving, technology-driven environment.

Key Responsibilities:

Technical Consulting & Implementation

• Work closely with clients and Business Service Consultants to understand customers’ technical requirements and business objectives.
• Provide hands-on technical support on Solumina software implementation, including configuration, extension, and integration with other systems.
• Assist in troubleshooting and resolving technical issues, ensuring minimal downtime and maximum performance.
• Design, implement, and optimize technical solutions that align with client needs and industry best practices.
• Implement and configure integrations between Solumina and various systems.

Client Engagement & Support

• Act as a technical advisor, guiding clients on best practices and system enhancements.
• Educate and conduct workshops for clients and their IT teams to ensure they are proficient in using and integrating with Solumina and can leverage its capabilities.
• Collaborate with internal teams (Sales, Product Development, and Customer Care) to improve overall product functionality and customer experience.
• Maintain strong relationships with clients by providing ongoing support and proactive recommendations.

Project Management & Documentation

• Work with project team in the planning, prioritizing and execution of assigned tasks, ensuring timely delivery and quality outcomes.
• Develop and maintain technical documentation to support customer requirements.
• Contribute to knowledge base to help clients and internal teams evolve best practices and recognize value from Solumina software.
• Provide feedback on product improvements and contribute to the continuous enhancement of services.

Qualifications and Skills:

Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent work experience).

Experience: Proven experience (2-5 years) in software development, technical consulting, system integration, or IT services role.

Technical Skills

Software Development & Programming: Java, JavaScript, Spring, Hibernate, REST APIs, microservices architecture

Databases: Oracle, SQL Server, SQL query

Web Technologies & Data Formats: XML, XSLT, JSON

Enterprise & Middleware Technologies: JEE, JMS, Tomcat, ActiveMQ

Containerization & Orchestration: Kubernetes

Version Control: Git

Frontend Development (Basic Knowledge): React.js, Redux, Node.js, Web UI

Software Development Concepts: lifecycles, Agile methodology, database concepts, integration design

Problem Solving: Strong analytical skills and ability to troubleshoot complex technical issues.

Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.

Project Management: Self-starter and capable of managing multiple projects and working independently and remotely.

Interpersonal Skills: Ability to build strong relationships with clients and work collaboratively with cross-functional teams.

Adaptability: Flexibility to adapt to changing client needs and keep up with evolving technologies.

Citizenship: Due to customer and contractual requirements, this position is open only to U.S. citizens.

Travel: Able to travel 30-40% of work time.

Preferred Experience:

Familiarity with manufacturing process, A&D industry, and MES system.

Experience in integrating MES with ERP and other enterprise systems.

Knowledge of IT infrastructure, cybersecurity, and cloud computing.

Experience or certification in AWS and Azure are a plus.