Manager, Business Solutions Consultants

iBASEt Inc.; Northern (KY); On-site; USD 110,000 - 160,000; Full time

Job summary

iBASEt Inc. is seeking a Manager, Business Solution Consultants to lead the Professional Services BSC team and partner with organizational leadership to continuously improve our delivery process using SIM. This role is customer-facing and focuses on guiding change management and process engineering across projects.

Responsibilities include mentoring staff, developing future leaders, and delivering high-quality outcomes while maintaining strong relationships with customers and internal teams.

Qualifications

• Bachelor’s degree or equivalent in IT/Engineering/Manufacturing.
• 5+ years in environments implementing enterprise software solutions.
• 5+ years in manufacturing operations and supporting roles.
• 5+ years implementing enterprise-class software solutions.
• 2+ years managing a remote team of consultants.

Responsibilities

• Leads and mentors the Business Solution Consultants team.
• Partner with organizational leaders to optimize delivery processes using SIM.
• Oversee recruitment, induction, development, and onboarding.
• Facilitate change management and process engineering activities.
• Ensure quality and alignment with corporate objectives and metrics.
• Travel to customer sites as required to align expectations.

Skills

Agile methodologies (Scrum/Kanban)

Communication skills

Travel readiness

Education

Bachelor’s degree in IT management, Engineering or Manufacturing or equivalent work experience

Tools

Solumina architecture

Job description

Job Summary:

The Manager, Business Solution Consultants has leadership responsibility for all the Business Solution Consultants in the Professional Services department. This role will partner with other leaders within the organization to ensure optimal collaborative processes are in place to improve our Professional Services Delivery process continuously. This management role will function in a customer-facing capacity to lead and support the Solumina Business Solution Consultants team. Will guide and support change management activities, process engineering, such as Organizational Change Management (OCM) with both internal and external teams. Collaborating with their team, will ensure the quality of all project deliverables while following the Solumina Implementation Methodology (SIM). This includes communicating the delivery standards, procedures, methodology, and desired deployment objectives for each project.

Essential Functions:

• Develops and maintains a progressive recruitment, induction, development, and onboarding system to ensure a highly skilled and functioning team
• Employs innovative techniques to continually advance the deployment process using SIM
• Plans for optimum resource utilization and coordinates with the Resource Manager for resource needs
• Ensures their team is driving to corporate objectives and metrics
• Plans and conducts personnel performance reviews and professional growth
• Contributes to the development and improvement of SIM services standards, processes, and procedures
• Leading, growing, and mentoring BSC professionals
• Identify and develops leaders for the future
• Developing positive relationships with existing and new customer
• Maintain a good balance between customer and team needs
• Engage in a management consulting role to help client executives lead and support substantial change initiatives within their organizations
• Deliver BSC activities to a customer up to 30% of daily job functions.
• Deep understanding of Solumina architecture with the ability to deploy to multiple sites.

Requirements:

• Traveling to customer sites, as required, to meet with the customer and align with their expectations
• Agile background in Scrum and Kanban
• Excellent writing, presentation, and communications skills
• Ability to travel domestically and internationally as needed

Required Education/Experience:

• Bachelor’s degree in IT management, Engineering or Manufacturing or equivalent work experience required
• 5+ years of experience in project environments implementing enterprise software solutions
• 5+ years of experience in manufacturing operations and supporting roles
• 5+ years of experience working with and implementing enterprise-class software solutions
• 2+ years of experience in managing a team of professional consultants in a remote environment