Manager, Technical Services

iBase-t; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

iBase-t is seeking a Manager of Technical Solution Consultants to lead the Professional Services TSC team. You will collaborate with organizational leaders to optimize delivery processes and ensure high-quality project deliverables following the Solumina Implementation Methodology (SIM).

This role is client-facing, guiding technical activities and aligning deployment objectives across sites. Responsibilities include developing talent, advancing SIM services, and mentoring consultants while

Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering or equivalent work experience required.
• 5+ years of experience in project environments implementing enterprise software solutions.
• 5+ years of experience in supporting manufacturing software.
• 5+ years of experience working with and implementing enterprise-class software solutions.
• 2+ years of experience in managing a team of professional consultants in a remote environment.

Responsibilities

• Leads and mentors the Technical Solution Consultants team.
• Ensures alignment with SIM standards and delivery objectives.
• Develops recruitment, onboarding, and professional development programs.
• Manages resources and coordinates with Resource Manager.
• Delivers TSC activities and engages with customers up to 40% of daily work.
• Forges positive client relationships and manages expectations.

Skills

Leadership

Communication

Project management

Agile methodologies

Education

Bachelor's degree in CS/CE

Job description

Job Summary:

The Manager, Technical Solution Consultants has leadership responsibility for all the Technical Solution Consultants in the Professional Services department. This role will partner with other leaders within the organization to ensure optimal collaborative processes are in place to improve our Professional Services Delivery process continuously. This management role will function in a customer-facing capacity to lead and support the Solumina Technical Solution Consultants team. Will guide and support technical activities with both internal and external teams. Collaborating with their team, will ensure the quality of all project deliverables while following the Solumina Implementation Methodology (SIM). This includes communicating the delivery standards, procedures, methodology, and desired deployment objectives for each project.

Essential Functions:

• Develops and maintains a progressive recruitment, induction, development, and onboarding system to ensure a highly skilled and functioning team
• Employs innovative techniques to continually advance the deployment process using SIM
• Plans for optimum resource utilization and coordinates with the Resource Manager for resource needs
• Ensures their team is driving to corporate objectives and metrics
• Plans and conducts personnel performance reviews and professional growth
• Contributes to the development and improvement of SIM services standards, processes, and procedures
• Leading, growing, and mentoring TSC professionals
• Identify and develops leaders for the future
• Developing positive relationships with existing and new customer
• Maintain a good balance between customer and team needs
• Engage in a management consulting role to help client executives lead and support substantial change initiatives within their organizations
• Deliver TSC activities to a customer up to 40% of daily job functions.
• Deep understanding of Solumina architecture with the ability to deploy to multiple sites.

Requirements:

• Traveling to customer sites, as required, to meet with the customer and align with their expectations
• Agile background in Scrum and Kanban
• Excellent writing, presentation, and communications skills
• Ability to travel domestically and internationally as needed

Required Education/Experience:

• Bachelor’s degree in Computer Science or Computer Engineering or equivalent work experience required
• 5+ years of experience in project environments implementing enterprise software solutions
• 5+ years of experience in supporting manufacturing software
• 5+ years of experience working with and implementing enterprise-class software solutions
• 2+ years of experience in managing a team of professional consultants in a remote environment