Surveillance Supervisor

Golden Nugget Hotel and Casino Lake Tahoe; Stateline (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work env. with

Generous employee discounts on dining,

Community volunteer opportunities

Job summary

Golden Nugget Hotel and Casino Lake Tahoe seeks a Surveillance Supervisor to lead the surveillance team, ensure compliance with state regulations, internal controls, and the company’s K.E.E.P. standards, and deliver precise incident reporting.

Responsibilities include monitoring hotel and casino operations, reviewing video footage, and generating detailed reports. Candidates require 4 years in casino surveillance, strong analytical and communication skills in English, and the ability to obtain a

Qualifications

• 4 years of casino surveillance experience or equivalent.
• Excellent English communication (verbal and written).
• Ability to obtain a Nevada Gaming Registration.
• Knowledge of table games and gaming regulations in Nevada.
• Commitment to confidentiality and professional conduct.

Responsibilities

• Monitor hotel and casino operations for compliance with state laws, internal controls and company policies.
• Review video footage as needed and document incidents.
• Generate detailed written incident reports and follow-ups.
• Perform duties as directed by the Executive Director of Surveillance.

Skills

Analytical skills

Communication skills

Confidentiality

Table games knowledge

Gaming regulations knowledge

Nevada gaming registration

21+ age

Attention to detail

Job description

Overview

The Surveillance Supervisor manages the operational staff and ensures that all laws, regulations, policies and procedures are followed. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Overview

The Surveillance Supervisor manages the operational staff and ensures that all laws, regulations, policies and procedures are followed. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

Responsibilities

• Responsible for continually monitoring the hotel and casino operations to ensure adherence to the state regulations, in-house internal controls and company policies and procedures.
• Review video footage as needed.
• Generate detailed written reports or follow-up reports on incidents that occur on property.
• Perform any and all job-related duties as directed by the Executive Director of Surveillance

Supervisory Responsibilities

Surveillance Agents

Qualifications

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To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent and articulate in English.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Ability to maintain confidentiality of sensitive information.
• Knowledge of all table games.
• Knowledge of gaming minimum internal casino standards, local jurisdictional gaming laws and Nevada Revised Statues.
• Must be able to obtain a Nevada Gaming Registration
• Minimum age requirement is 21.
• PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD

EDUCATION And/or EXPERIENCE

4 years’ experience in the casino surveillance field

Mathematical Skills

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Language Skills

• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Physical Demands

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

Work Environment

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

GNLT

Tipped Position

This position does not earn tips

Benefits

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.

#GNLT