Supervisor, Surveillance

Hard Rock Casino Northern Indiana; Gary (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

A leading gaming venue in Indiana is looking for a Surveillance Supervisor responsible for coordinating security operations. The role involves monitoring gaming activities, ensuring compliance with regulatory standards, and maintaining an accurate log of surveillance operations. Candidates must have a high school diploma and preferably two years of experience in surveillance. A thorough understanding of casino games and operations is essential. Flexibility to work weekends and holidays is required.

Qualifications

• Minimum two years of surveillance experience preferred.
• Must obtain and maintain all licenses/certifications from relevant authorities.
• Must pass a background check and drug screening.

Responsibilities

• Coordinate and supervise surveillance operations during assigned shift.
• Maintain reports, logs, and video files.
• Observe closed circuit TV monitors to safeguard company assets.

Skills

Surveillance operations knowledge

Excellent communication skills

Ability to analyze and draw conclusions

Knowledge of casino games

Ability to work flexible shifts

Education

High school diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well‑being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members to stay healthy, plan for their future and maintain a healthy work‑life balance. Benefits may vary with employment status.

Job Description

Position Summary

The incumbent is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Supports and maintains Hard Rock’s Service Standards at all times, while promoting outstanding guest relations.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Responsible for Surveillance department during assigned shift. Ensures that reports, logs, and video files are maintained. Report all observations and recordings of irregular activities to the Shift Manager – Surveillance. Must have the ability to demonstrate competencies knowledge of operations policies and procedures. Observe closed circuit TV monitors. Responsible for all surveillance policies as they apply to the accounting and internal control procedures. Ensure compliance with the Indiana Gaming Commission. Safeguard company assets. Enforce rules of the Surveillance Department. Perform all other duties as assigned.

Non-essential Job Functions

• Attend seminars when needed.

Education And /Or Experience Requirements

Must have a high school diploma or equivalent. Minimum two (2) years of surveillance experience preferred.

Addition Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.
• Must possess and maintain excellent working knowledge of all casino games, accounting and control procedures and state regulations.

Knowledge Of

• Knowledge of a 24‑hour, 7 days a week gaming operation.

Ability To

• Define problems, collect data, establish facts, and draw valid conclusions.
• Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.
• Communicate clearly and concisely, both orally and in writing.
• Interpret and explain policies and procedures.
• Observe and direct actions of subordinates/trainees.
• Surveillance Team Members are not allowed to transfer to other departments within the Casino.