Spa & Store Manager

BIOLOGIQUE RECHERCHE; West Hollywood (CA); On-site; USD 85,000 - 112,000; Full time

Job summary

BIOLOGIQUE RECHERCHE in West Hollywood is seeking a Spa & Store Manager to lead daily operations, elevate guest experiences, and drive retail growth. You will supervise staff, manage inventory, and ensure brand standards are upheld in a polished, service-driven environment.

The role blends strategic oversight with hands-on leadership, focusing on team performance, guest relations, and successful execution of spa services and events. Luxury service and clienteling are essential.

Qualifications

• Bachelor's degree preferred; equivalent professional experience accepted.
• 4+ years management experience in a high-end spa or luxury retail environment.
• Exceptional customer service orientation with discretion.
• Strong leadership presence to inspire diverse teams.
• Keen attention to detail and operational discipline.
• Master proficiency in facial treatments; strong product knowledge.
• Excellent communication skills, both verbal and written.
• Ability to multi-task with strong scheduling abilities.

Responsibilities

• Develop & execute sales and customer service strategies within the Spa; roll out all retail initiatives.
• Drive sales through targets, retail activations, cabin occupancy, and top SKU sell-through.
• Monitor KPIs and reporting to improve performance and accountability.
• Oversee spa performance including sales, services and events; make recommendations.
• Lead team meetings; manage scheduling, payroll, and compliance.
• Collaborate with stakeholders on services, events, client experience, and business plans.
• Maintain training programs and departmental operations guidelines.
• Oversee inventory and supply chain with budgeting targets.
• Maximize spa management systems efficiency and data accuracy.
• Act as ambassador for the luxury spa experience and brand standards.

Skills

Spa management

Team leadership

Customer service

Retail sales

Inventory management

POS systems

Booking systems

Brand standards

Clienteling

Communication skills

Education

Bachelor's degree

Tools

POS software

Booking systems

Office

Job description

Role: Spa & Store Manager

Summary

The Spa & Store Manager is responsible for leading the day-to-day operations of the spa with a focus on delivering exceptional service, delivering retail growth, driving team performance, and ensuring an elevated guest experience in alignment with luxury brand standards. This role is both strategic and hands-on, overseeing staff, systems, inventory, and guest relations in a polished, detail-oriented, and service-driven environment.

Key Responsibilities

Service & Guest Experience

• Develop & execute all sales & customer service strategies within the Spa; working cross-functionally to create & roll out all retail initiatives to drive sales, build brand equity, and client loyalty
• Drive sales performance through accurate projection of daily/weekly sales targets, timely and appropriate sales goal dissemination to estheticians and coordinators, strong execution of retail activations, maximization of cabin occupancy and focus on sell-through of top SKUs in line with corporate vision of mix of business.
• Monitor & analyze all key performance metrics & product/service reporting within the store to create a successful and productive work environment, challenging the team & fostering accountability
• Responsible for spa performance on a weekly/monthly/quarterly/yearly basis, including all sales, services & events; making recommendations & pulling key levers to drive success as necessary
• Supervise & meet with each team member individually and as a team on a regular basis to review goals, key successes, challenges, & engagement
• Collaborate with key stakeholders to provide feedback on services, product, events & key initiatives, clienteling & client experience, and business; creating business & action plans for your location.
  Operations Management
  
• Deploy and maintain comprehensive departmental operations guidelines and implement ongoing training initiatives to support staff growth and service excellence.
• Oversee all inventory and supply chain processes including ordering, cost controls, and asset management, ensuring consistent availability and adherence to budget targets.
• Maximize operational efficiency through expert use of spa management systems and software.

Team Leadership & Staff Development

• Support Corporate partners & Regional Manager in recruiting, onboarding, coaching, and developing a high-performance spa team.
• Manage scheduling, performance evaluations, compliance with labor policies (including meal breaks), and timely payroll execution.
• Lead regular team meetings to communicate priorities, brand standards, and opportunities for upselling and enhanced service delivery.
• Foster a collaborative and respectful work culture with clear expectations, regular feedback, and morale-boosting leadership.
• Drive sales performance through accurate projection of daily/weekly sales targets, timely and appropriate sales goal dissemination to estheticians and coordinators, strong execution of retail activations, maximization of cabin occupancy and focus on sell-through of top SKUs in line with corporate vision of mix of business.

Guest Experience & Service Excellence

• Act as an ambassador for the spa experience-greet and assist clients in a warm, knowledgeable, and discreet manner.
• Continuously monitor client feedback and proactively implement service improvements while ensuring alignment with the brand's luxury service philosophy.
• Maintain a safe, serene, and meticulously clean spa environment that reflects the brand's premium positioning.

Qualifications

• Bachelor's Degree preferred; equivalent professional experience accepted.
• 4+ years experience of management experience within a high-end spa or luxury retail environment.
• Exceptional customer service orientation with emotional intelligence and discretion.
• Strong leadership presence with the ability to inspire and motivate diverse teams.
• Keen attention to detail and operational discipline.
• Master proficiency in performing advanced facial treatments, services, and possessing product knowledge of premium skincare brands.
• Excellent communication skills, including verbal, written, consultative and presentation abilities.
• High attention to detail, with an ability to multi-task on different projects/tasks
• Strong initiative & proven resourcefulness - able to problem solve & find solutions independently.
• Excellent time management skills & scheduling experience.
• High level of professionalism, discretion, etiquette, and luxury service standards.
• Familiarity with various programs, applications, systems, and platforms - especially, POS & booking systems, digital scheduling platforms, and Office.
• Proven ability & track record of driving revenue, clienteling, & strong KPIs.