Manager, Solutions Engineering – Commercial Growth Leader

Talkdesk; Tampa (FL); On-site; USD 205,000 - 305,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Talkdesk in Tampa, FL is seeking an experienced Manager, Solutions Engineering - Commercial to lead and scale a high-performing SE team within the Commercial vertical. This pre-sales leadership role focuses on value-driven customer engagements and solutions architecture that integrates with customers' environments.

You will coach SEs, shape demonstrations, and align with Sales, Product, and Partner teams to accelerate adoption and revenue growth, reporting to the AVP of Sales for the Commercial

Qualifications

• 3–5 years of experience leading Sales Engineering teams.
• Strong knowledge of Commercial accounts.
• Executive presence and a coaching mentality is a must.
• Knowledge of AI systems and willingness to obtain AI certification.

Responsibilities

• Lead a Solution Engineering team that develops and executes go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team.
• Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives.
• Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team.
• Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization.
• Nurture and be the role‑model of a positive outlook, can‑do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment
• You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co‑develop a shared vision with these teams and influence all stakeholder groups as a change agent.
• Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests.

Skills

Leadership

Coaching

Presales

Executive presence

People management

Job description

Talkdesk in Tampa, FL is seeking an experienced Manager, Solutions Engineering - Commercial to lead and scale a high-performing SE team within the Commercial vertical. This pre-sales leadership role focuses on value-driven customer engagements and solutions architecture that integrates with customers' environments.

You will coach SEs, shape demonstrations, and align with Sales, Product, and Partner teams to accelerate adoption and revenue growth, reporting to the AVP of Sales for the Commercial