Manager, Service Center – TForce Freight

TForce Freight; Fort Myers (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

TForce Freight seeks a Manager, Service Center to lead on-site operations at the Fort Myers facility. You will manage daily service center activities, analyze productivity data, and collaborate with the service-center team to meet service and quality targets while supporting sales with operational insights.

Ideal candidates hold a Bachelor's degree and demonstrate strong communication, leadership, and customer-relations skills. On-site role in Fort Myers, Florida, US.

Qualifications

• Bachelor's degree or international equivalent preferred.
• Excellent verbal and written communication skills required.
• Authorized to work in the U.S.

Responsibilities

• Oversee day-to-day operations of service centers and allocate drivers/routes.
• Review performance plans and compare projected vs. actual results to drive improvements.
• Monitor dock operations and enforce standard work procedures.
• participate in new hire orientation and communicate policies and goals.
• Maintain customer relationships and resolve issues to retain clients.
• Identify skill gaps and opportunities for development; supervise managers and supervisors.

Skills

Operations management

Data analysis

Leadership

Cross-functional collaboration

Customer relations

Education

Bachelor's Degree

Job description

Job description

Manager, Service Center

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities:

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills- Required
• Bachelor’s Degree or international equivalent – Preferred

Job Identification 6101

Job Category Operations

Locations 1660 Benchmark Ave, Fort Myers, FL, 33905, US (On-site)