Manager, Scheduling

Ohio State University; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

The Ohio State University James Cancer Hospital and Solove Research Institute seeks a Manager of Scheduling to lead ambulatory scheduling operations, ensure accurate patient scheduling, and drive service improvements across the department.

The role requires strong leadership, experience with hospital scheduling workflows, and a focus on QA data, reporting, and regulatory compliance to support optimal patient access and reimbursement outcomes.

Qualifications

• Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred.
• 5 years of relevant experience required.
• 8-12 years of health care experience preferred.
• Demonstrated successful leadership, supervisory and management skills.
• Computer experience required and proficiency with applications and systems.

Responsibilities

• Manage, guide, coach and evaluate the work performance of staff in Patient Access for The James.
• Monitor and ensure scheduling accuracy and process efficacy through reports and QA data.
• Coordinate and analyze processes, and develop reporting mechanisms.
• Assist with budgets, new programs, and ensure compliance with JCAHO standards and regulatory agencies.
• Serve in place of the Assistant Director when unavailable.

Skills

Leadership

Supervisory skills

Verbal communication

Written communication

Presentation skills

Computer literacy

Education

Bachelor's degree in business administration or healthcare

Tools

Scheduling software

Multiple computer systems

Job description

Manager, Scheduling# Careers## Manager, SchedulingApply: James Cancer Hospital and Solove Research Institute: Full time: Posted Today: R161068Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Manager, Scheduling## Department:James | James Ambulatory Scheduling**Scope of Position**The Ohio State University Medical Center is committed to improving access and service to customers. The Manager functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. The Manager operationalizes the strategic plan of the Medical Center to improve access and services to our customers (consumers and physicians) through centralized scheduling and to ensure reimbursement of hospital services provided. Accurate data is gathered to ensure that proper scheduling is completed for patients being seen at The James. May be responsible for supporting other areas (financial counseling, precertification and registration). Ability to work with multiple different computer systems with different rules and operational methods essential. Must be able to ensure compliance with regulatory requirements.**Position Summary**The Manager is responsible for managing, guiding, coaching and evaluating the work performance of the staff in Patient Access for The James . Ongoing collaboration with customers that relate directly or indirectly to the department is essential. The Manager assumes primary responsibility for the direct management of staff. The Manager position is responsible for monitoring and ensuring the accuracy of scheduling and efficacy of processes through reports, collecting and coordinating QA data, process analysis and monitoring, developing reporting mechanisms and measuring customer satisfaction. The Manager has an integral role in managing projects related to the product line. The Manager will resolve identified issues and continually move towards improved outcomes. The Manager assists with the development of budgets, implementation of new programs, assures the development of outcome measurements and assures compliance with JCAHO standards and other regulatory agencies. Serves in place of the Assistant Director when unavailable for customers, other departments, and staff.**Minimum Qualifications**Bachelor's degree in business administration or healthcare field or an equivalent combination of education and experience preferred. 5 years of relevant experience required. 8-12 years of health care experience preferred. Demonstrated successful leadership, supervisory and management skills. Computer experience required. Knowledge of applications and systems and demonstrates proficiency. Strong demonstrated verbal, written and presentation skills. Sense of professionalism, ability to win confidence of those at various levels of the organization.**Career Roadmap**FUNCTION: FinanceSUB-FUNCTION: Revenue Cycle - SchedulingCAREER BAND: People Leader - ManagerialCAREER LEVEL: M2## Additional Information:## Location:James Cancer Hospital (0375)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***