Scheduling Coordinator Lead

The Ohio State University; Columbus (OH); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

The Ohio State University is seeking a Scheduling Coordinator Lead for the James Ambulatory Clinic Scheduling team. The role focuses on expert scheduling across physician appointments, OR/admission, and registration, ensuring accurate demographic and insurance data and coordinating patient and staff requests in a single transaction.

You will train new staff, educate on department standards, and work with clinical staff to provide timely information and excellent service.

Formación

• High School diploma or GED required.
• Associate degree in a relevant field preferred.
• Certification or vocational training may be required.

Responsabilidades

• Schedule return appointments and other appointments as assigned.
• Ensure accurate demographic and insurance information for clinical and financial needs.
• Coordinate requests for physicians and consumers in a single transaction.
• Provide orientation for new staff and interns and educate on department standards, policies and procedures.
• Communicate regularly with clinical staff and support teams to meet department needs.

Conocimientos

Customer service

Communication

Problem solving

Coordination

Educación

High School diploma or GED

Associate degree in relevant field

Certification or vocational training may be required

Herramientas

Electronic Medical Record systems

Scheduling systems

Registration systems

ABN

Eligibility software

Document management software

Descripción del empleo

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Job Title: Scheduling Coordinator Lead
Department: James | James Ambulatory Clinic Scheduling

Scope of Position/Position Summary

The Scheduling Coordinator Lead is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc. Provide orientation for all new staff and student interns. Educate department standards, policies, and procedures and provide feedback as necessary.

Minimum Qualifications

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Career Roadmap

FUNCTION
Finance

SUB-FUNCTION
Revenue Cycle - Registration

CAREER BAND
Individual Contributor - Technical

CAREER LEVEL
T4

Additional Information:Location:Spielman Comprehensive Breast Center (0874)Position Type:RegularScheduled Hours:40Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.