Manager, Salesforce & Automation Systems

Brown & Brown, Inc.; Ohio; Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown, Inc. seeks a strategic and hands-on Manager to lead our Business Systems & Automation team. You will oversee two Salesforce Administrators and partner with stakeholders to design scalable technology-driven processes using Salesforce and Microsoft tools.

You will mentor the team, drive automation initiatives, ensure data integrity, and support multiple strategic technology rollouts across the organization.

Qualifications

• Proven experience managing Salesforce and/or Microsoft-based business systems.
• Strong understanding of process design, automation, and stakeholder engagement.
• Experience leading technical teams and cross-functional projects.
• Excellent communication and problem-solving skills.
• Familiarity with AI adoption strategies is a plus.
• Bachelor's degree in Information Systems, Business Administration, or related field.
• Salesforce Admin certification preferred.

Responsibilities

• Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development.
• Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions.
• Drive process improvement initiatives using Salesforce and Microsoft tools (Power BI, Power Automate, etc.).
• Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support the rollout of strategic technology initiatives.
• Develop and maintain documentation for systems, processes, and workflows.
• Ensure data integrity, system security, and compliance with internal policies.
• Monitor performance metrics and continuously optimize system usage and automation.

Skills

Salesforce Admin

Power BI

Power Automate

Team leadership

Stakeholder mgmt

Education

Bachelor's degree in Information Systems, Business Administration, or related field

Tools

Salesforce

Microsoft Power Platform

Job description

Brown & Brown, Inc. seeks a strategic and hands-on Manager to lead our Business Systems & Automation team. You will oversee two Salesforce Administrators and partner with stakeholders to design scalable technology-driven processes using Salesforce and Microsoft tools.

You will mentor the team, drive automation initiatives, ensure data integrity, and support multiple strategic technology rollouts across the organization.