Head of Business Systems & Automation

Brown & Brown; Mississippi; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Job summary

Brown & Brown is seeking a strategic and hands-on Manager to lead the Business Systems & Automation team. You will oversee two Salesforce Administrators and collaborate with stakeholders to design technology-driven processes that drive consistency, efficiency, and scalability across the organization.

You will mentor staff, translate business needs into scalable solutions, and drive automation using Salesforce and Microsoft tools such as Power BI and Power Automate, while ensuring data integrity

Qualifications

• Proven experience managing Salesforce and/or Microsoft-based business systems.
• Strong understanding of process design, automation, and stakeholder engagement.
• Experience leading technical teams and cross-functional projects.
• Excellent communication and problem-solving skills.
• Familiarity with AI adoption strategies is a plus.
• Bachelor’s degree in Information Systems, Business Administration, or related field
• Salesforce (Admin or Advanced Admin certification preferred)
• Microsoft Power Platform (Power BI, Power Automate)

Responsibilities

• Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development.
• Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions.
• Drive process improvement initiatives using Salesforce and Microsoft tools (Power BI, Power Automate, etc.).
• Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support the rollout of strategic technology initiatives.
• Develop and maintain documentation for systems, processes, and workflows.
• Ensure data integrity, system security, and compliance with internal policies.
• Monitor performance metrics and continuously optimize system usage and automation.

Skills

Salesforce management

Microsoft Power Platform

Leadership

Stakeholder engagement

Communication

Education

Bachelor’s degree in Information Systems, Business Administration, or related field

Tools

Salesforce

Power BI

Power Automate

Job description

Brown & Brown is seeking a strategic and hands-on Manager to lead the Business Systems & Automation team. You will oversee two Salesforce Administrators and collaborate with stakeholders to design technology-driven processes that drive consistency, efficiency, and scalability across the organization.

You will mentor staff, translate business needs into scalable solutions, and drive automation using Salesforce and Microsoft tools such as Power BI and Power Automate, while ensuring data integrity