Head of Business Systems & Automation

Brown & Brown; Indiana; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, V

401k; Employee Benefits

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness programs

Job summary

Brown & Brown seeks a strategic Manager to lead the Business Systems & Automation team. You will oversee two Salesforce Administrators and collaborate across the organization to design technology-driven processes that boost consistency, efficiency and scalability.

The role emphasizes hands-on leadership, requirements gathering from stakeholders, and rolling out automation initiatives using Salesforce and Power Platform tools. A strong background in tech leadership and AI adoption is valued.

Qualifications

• Proven experience managing Salesforce and/or Microsoft-based business systems.
• Strong understanding of process design, automation, and stakeholder engagement.
• Experience leading technical teams and cross-functional projects.
• Excellent communication and problem-solving skills.
• Familiarity with AI adoption strategies is a plus.
• Salesforce Admin or Advanced Admin certification preferred.

Responsibilities

• Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development.
• Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions.
• Drive process improvement initiatives using Salesforce and Microsoft tools (Power BI, Power Automate, etc.).
• Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support the rollout of strategic technology initiatives.
• Develop and maintain documentation for systems, processes, and workflows.
• Ensure data integrity, system security, and compliance with internal policies.
• Monitor performance metrics and continuously optimize system usage and automation.

Skills

Leadership

Stakeholder engagement

Process design

Team mentorship

Communication

Problem solving

Education

Bachelor’s degree in Information Systems or Business Administration

Tools

Salesforce

Power BI

Power Automate

Microsoft Power Platform

Job description

Brown & Brown seeks a strategic Manager to lead the Business Systems & Automation team. You will oversee two Salesforce Administrators and collaborate across the organization to design technology-driven processes that boost consistency, efficiency and scalability.

The role emphasizes hands-on leadership, requirements gathering from stakeholders, and rolling out automation initiatives using Salesforce and Power Platform tools. A strong background in tech leadership and AI adoption is valued.