Head of Salesforce & Automation Strategy

Brown & Brown; United States; On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Benefits: Medical, Dental, Vis

Life Insurance and Disability

Employee ESPP and 401k options

Student Loan Assistance and Tuition Re

Mental Health & Wellness services

Paid Time Off and holidays

Partner discounts and more

Job summary

Brown & Brown is seeking a strategic and hands-on Manager to lead our Business Systems & Automation team. You will oversee two Salesforce Administrators and partner with stakeholders to deliver scalable technology solutions using Salesforce and Power Platform.

Responsibilities include driving process improvements, ensuring data integrity and security, and collaborating across the organization to rollout strategic initiatives. A focus on AI adoption is a plus.

Qualifications

• Proven experience managing Salesforce and/or Microsoft-based business systems.
• Strong understanding of process design, automation, and stakeholder engagement.
• Experience leading technical teams and cross-functional projects.
• Excellent communication and problem-solving skills.
• Familiarity with AI adoption strategies is a plus.
• Bachelor's degree in Information Systems, Business Administration, or related field

Responsibilities

• Lead and mentor a team of Salesforce Administrators, ensuring alignment with business goals and professional development.
• Partner with internal stakeholders to gather requirements and translate business needs into scalable technology solutions.
• Drive process improvement initiatives using Salesforce and Microsoft tools (Power BI, Power Automate, etc.).
• Collaborate with the Internal Project Manager, Solutions Delivery Manager, and AI Strategy & Adoption Manager to support the rollout of strategic technology initiatives.
• Develop and maintain documentation for systems, processes, and workflows.
• Ensure data integrity, system security, and compliance with internal policies.
• Monitor performance metrics and continuously optimize system usage and automation.

Skills

Salesforce administration

Process design

Stakeholder engagement

Team leadership

Communication skills

AI adoption knowledge

Education

Bachelor's degree in Information Systems/Business

Tools

Salesforce

Power BI

Power Automate

Job description

Brown & Brown is seeking a strategic and hands-on Manager to lead our Business Systems & Automation team. You will oversee two Salesforce Administrators and partner with stakeholders to deliver scalable technology solutions using Salesforce and Power Platform.

Responsibilities include driving process improvements, ensuring data integrity and security, and collaborating across the organization to rollout strategic initiatives. A focus on AI adoption is a plus.