Manager, Reg Clinical Growth

Lincare; Bradley (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

Lincare in Bradley, IL seeks a Training and Clinical Liaison to drive clinical-led growth across the region. You will align frontline teams, clinical staff, and sales leadership to improve patient outcomes and business results.

As a key trainer and coach, you’ll develop structured programs for customer service reps, technicians and clinicians, educate non-sales staff on patient needs and referral pathways, and ensure compliant, standardized workflows.

Qualifications

• Develops and implements structured training programs for Customer Service Representatives, Service Technicians, and Clinical Staff
• Educates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Supports workforce stability and engagement

Responsibilities

• Develops and implements structured training programs for Customer Service Representatives, Service Technicians, and Clinical Staff
• Educates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Supports workforce stability and engagement

Skills

Clinical training

Coaching

Stakeholder liaison

Sales collaboration

Job description

Offering $80,000-$90,000 annually. This employee is responsible for driving clinical-led growth initiatives across the region by aligning frontline teams, clinical staff, and sales leadership.

• Focuses on identifying patient needs, optimizing referral opportunities, improving care quality, and strengthening collaboration between operations, clinical teams, and sales
• Serves as a key liaison to ensure patient-centered care translates into measurable business growth and improved outcomes

Job Functions

• Develops and implements structured training programs for Customer Service Representatives, Service Technicians, and Clinical Staff
• Educates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Supports workforce stability and engagement