Manager, Reg Clinical Growth

externallincarecareers; Concord (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

externallincarecareers seeks a clinical-led growth trainer to align frontline teams with sales leadership across California. You will drive patient-centered initiatives, improve referral opportunities, and boost care quality.

The role focuses on structured training programs for clinical and non-clinical staff, ensuring compliant workflows and measurable business outcomes. Exceptional communication and leadership are essential.

Qualifications

• 5+ years healthcare or DME experience
• Experience in training and team development
• Clinical background required
• Clinician authorized to practice per state or national board

Responsibilities

• Develops and implements training programs for CSRs, technicians, and clinical staff
• Educates non-sales teams on patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Ensures regulatory, payer, and company guideline compliance
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversions, and handoff quality
• Conducts coaching and refresher trainings
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies staffing and skill gaps
• Liaises between sales, clinical teams, and operations
• Supports sales in hospital/physician/payer meetings
• Trains clinicians on managing leads and improving outcomes
• Supports workforce stability and engagement

Skills

Leadership

Communication

Clinical acumen

Strategic thinking

Training & development

Process improvement

Relationship building

Data-driven decisions

Education

High School Diploma or GED

Clinical degree in nursing or RT

Job description

This employee is responsible for driving clinical-led growth initiatives across the region by aligning frontline teams, clinical staff,and sales leadership.

• Focuses on identifying patient needs, optimizing referral opportunities, improving carequality, and strengthening collaboration between operations, clinical teams, and sales
• Serves as a key liaison toensure patient-centered care translates into measurable business growth and improved outcomes
• Offering $80,000 - $90,000 annually

JOB FUNCTIONS

• Develops and implements structured training programs for Customer Service Representatives, ServiceTechnicians, and Clinical Staff
• Educates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Supports workforce stability and engagement

Education

• High SchoolDiplomaor General Education Degree (GED), Required
• Clinical degree in nursing or respiratory therapy, Required

Work Experience

• 5+ years healthcare or DME, Required
• training and team development, Required
• Clinical background, Required
• Must be a clinician authorized within scope of practice (as established byapplicable state law or if none, by the applicable national board)

Knowledge, Skills, and Abilities

• Strong understanding of payer and referral processes
• Excellent communication and leadership
• Clinical and business acumen
• Strategic thinking
• Training and development
• Process improvement
• Relationship building
• Data-driven decision making