Manager, Reg Clinical Growth

externallincarecareers; Bradley (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

externallincarecareers is seeking a clinician leader to drive clinical-led growth across the region by aligning frontline teams, clinical staff, and sales leadership in Illinois. The role focuses on identifying patient needs, optimizing referral opportunities, improving care quality, and strengthening collaboration between operations, clinical teams, and sales.

The position requires 5+ years in healthcare or DME, a clinical background, and authorization to practice.

Qualifications

• 5+ years healthcare or DME experience
• Training and team development experience
• Clinical background
• Clinician authorized within scope of practice per state law or national board requirements

Responsibilities

• Develops and implements structured training programs for Customer Service Representatives, Service Technicians, and Clinical Staff
• Educates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Supports workforce stability and engagement

Skills

Payer processes

Referral processes

Leadership

Clinical acumen

Business acumen

Strategic thinking

Training and development

Process improvement

Relationship building

Data-driven decisions

Education

High School Diploma or GED

Clinical degree in nursing or respiratory therapy

Job description

Offering $80,000-$90,000 annually

This employee is responsible for driving clinical-led growth initiatives across the region by aligning frontline teams, clinical staff,and sales leadership.

• Focuses on identifying patient needs, optimizing referral opportunities, improving care
  quality, and strengthening collaboration between operations, clinical teams, and sales
• Serves as a key liaison toensure patient-centered care translates into measurable business growth and improved outcomes

JOB FUNCTIONS

• Develops and implements structured training programs for Customer Service Representatives, ServiceTechnicians, and Clinical Staff
• Educates non-sales team members on identifying patient needs and clinical indicators
• Trains teams on proper handoff protocols
• Provides ongoing education on service lines, payer requirements, and referral pathways
• Establishes standardized communication workflows and documentation expectations
• Reinforces compliance with regulatory, payer, and company guidelines
• Partners with Sales Leadership to align training with regional strategies
• Tracks referral leads, conversion rates, and handoff quality
• Conducts coaching and refresher training sessions
• Provides clinical oversight to ensure high-quality care
• Evaluates clinical performance and patient outcomes
• Identifies gaps in staffing and skill alignment
• Acts as liaison between sales, clinical teams, and operations
• Supports sales in meetings with hospitals, physicians, and payers
• Trains clinicians on managing leads and improving patient outcomes
• Supports workforce stability and engagement

Education

• High SchoolDiplomaor General Education Degree (GED), Required
• Clinical degree in nursing or respiratory therapy, Required

Work Experience

• 5+ years healthcare or DME, Required
• training and team development, Required
• Clinical background, Required
• Must be a clinician authorized within scope of practice (as established byapplicable state law or if none, by the applicable national board)

Knowledge, Skills, and Abilities

• Strong understanding of payer and referral processes
• Excellent communication and leadership
• Clinical and business acumen
• Strategic thinking
• Training and development
• Process improvement
• Relationship building
• Data-driven decision making