Manager, Quality Assurance (Fully Remote)

Zippy; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Annual bonus

Health coverage

Paid time off

Parental leave

Wellbeing programs

Job summary

Zippy is a remote-first lender providing fast, online manufactured home loans and insurance across the United States. We seek a senior QA leader to own quality across the loan lifecycle, coach a growing team, and drive improvements that balance speed with risk controls.

The role emphasizes mortgage domain expertise, data-driven insight, and cross-functional collaboration. You will oversee QA operations, mentor analysts, and act as the escalation point for complex findings, ensuring consistent

Qualifications

• 7+ years in mortgage or consumer lending QA, underwriting, or operations.
• 3+ years managing teams with strong analytical and communication skills.
• Competitive compensation, equity, and annual bonus potential.
• Comprehensive health coverage, PTO, parental leave, and wellbeing programs.

Responsibilities

• Lead pre-close and post-close QA across the loan origination lifecycle.
• Coach and develop QA analysts while maintaining review consistency and risk controls.
• Oversee daily review queues, capacity, and turnaround times to balance speed and quality.
• Serve as escalation point for disputed findings and drive cross-functional alignment.
• Analyze QA trends to identify root causes and implement measurable improvements.

Skills

Leadership

Analytical skills

Communication

Job description

• Lead pre-close and post-close quality assurance across the loan origination lifecycle.
• Coach and develop QA analysts while maintaining review consistency and risk controls.

Responsibilities:

• Oversee daily review queues, capacity, and turnaround times to balance speed and quality.
• Serve as escalation point for disputed findings and drive cross-functional alignment.
• Analyze QA trends to identify root causes and implement measurable improvements.

Qualifications:

• 7+ years in mortgage or consumer lending QA, underwriting, or operations.
• 3+ years managing teams with strong analytical and communication skills.
• Competitive compensation, equity, and annual bonus potential.
• Comprehensive health coverage, PTO, parental leave, and wellbeing programs.

Zippy provides fast, fully online manufactured home loans and insurance to buyers across the United States. It is a remote-first company backed by institutional investors, fostering a collaborative culture focused on affordable housing and financial empowerment.