QA Manager - Mortgage Origination & Process Excellence

Openkrill; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Zippy, a Dallas-based mortgage lender specializing in manufactured home loans, seeks an experienced Manager of Quality Assurance to lead pre-close and post-close reviews across the loan lifecycle. You will coach QA analysts, manage performance, and ensure findings align with policy, regulatory, and investor requirements in a remote-first, nationwide team.

In this role, you will drive calibration, risk identification, and cross-functional collaboration to reduce repeat issues, streamline

Qualifications

• 7+ years of progressive experience in mortgage, consumer lending, manufactured housing lending, loan operations, underwriting, quality assurance, or a comparable financial services function.
• 3+ years of direct people-management experience, including coaching, performance management, training, workload planning, and employee development
• Demonstrated expertise in the end-to-end loan origination lifecycle and the ability to evaluate a complete loan file rather than a single functional component
• Experience overseeing both pre-close and post-close quality reviews strongly preferred
• Proven ability to interpret and apply policies, procedures, regulations, and investor requirements to complex file scenarios

Responsabilités

• Lead the QA team for pre-close and post-close loan reviews.
• Manage performance concerns and provide coaching, feedback, and development plans.
• Coordinate training, calibration, mentoring, and expansion of responsibilities.
• Maintain QA independence while collaborating with Origination, Underwriting, and Operations.
• Translate QA data into actionable insights for managers and leadership.
• Identify systemic risks and drive improvements to reduce repeat findings and improve throughput.

Connaissances

People management

Quality assurance

Lending operations

Data analysis

Description du poste

Zippy, a Dallas-based mortgage lender specializing in manufactured home loans, seeks an experienced Manager of Quality Assurance to lead pre-close and post-close reviews across the loan lifecycle. You will coach QA analysts, manage performance, and ensure findings align with policy, regulatory, and investor requirements in a remote-first, nationwide team.

In this role, you will drive calibration, risk identification, and cross-functional collaboration to reduce repeat issues, streamline