Remote QA Manager - Mortgage Origination Quality Leader

Zippy; Nebraska; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Remote work

Health coverage

Paid time off

Parental leave

Job summary

Zippy is seeking a Manager of Quality Assurance to lead pre-close and post-close loan reviews across the origination lifecycle. You will coach QA analysts, manage performance and capacity, and ensure findings align with policy, procedure, regulatory, or investor requirements.

The role requires expert knowledge of end-to-end origination and strong cross-functional collaboration. You will translate QA findings into practical improvements, balance speed with quality, and drive reducing repeat

Qualifications

• 7+ years of experience in mortgage, consumer lending, manufactured housing lending, loan operations, underwriting, quality assurance, quality control, or a comparable financial services function
• 3+ years of direct people-management experience, including coaching, performance management, training, workload planning, and employee development
• Demonstrated expertise in the end-to-end loan origination lifecycle and the ability to evaluate a complete loan file rather than a single functional component
• Experience overseeing both pre-close and post-close quality reviews strongly preferred
• Proven ability to interpret and apply policies, procedures, regulations, and investor requirements to complex or ambiguous fact patterns
• Strong investigative and research skills, including navigating multiple systems, reconciling conflicting information, and documenting supportable conclusions
• Demonstrated ability to manage disputes and escalations objectively, communicate difficult conclusions professionally, and build alignment across functions
• Strong analytical skills and experience using findings, operational metrics, and trend data to identify root causes and drive measurable improvement
• Excellent written and verbal communication, facilitation, organization, and judgment
• Ability to operate proactively and independently in a fast-paced, highly ambiguous environment with evolving processes and priorities
• Manufactured housing or specialty finance experience preferred

Responsibilities

• Lead QA team reviews for pre-close and post-close across the loan origination lifecycle
• Maintain calibration, evidence, and consistent scoring with policy and investor requirements
• Escalate material or systemic risks and track corrective actions
• Manage daily work queues, priorities, and team capacity across QA reviews
• Develop efficient workflows and document QA research across multiple systems
• Translate QA data into actionable insights for managers and leadership
• Build cross-functional relationships while preserving QA independence
• Lead weekly QA findings reviews with cross-functional managers

Skills

Leadership

QA expertise

Mortgage knowledge

Communication

Analytical skills

Job description

Zippy is seeking a Manager of Quality Assurance to lead pre-close and post-close loan reviews across the origination lifecycle. You will coach QA analysts, manage performance and capacity, and ensure findings align with policy, procedure, regulatory, or investor requirements.

The role requires expert knowledge of end-to-end origination and strong cross-functional collaboration. You will translate QA findings into practical improvements, balance speed with quality, and drive reducing repeat