Manager | Quality

Gundersen Health System; United States; Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Career Development Center

Tuition Investment Program

Comprehensive healthcare benefits

Competitive retirement program

Flexible salaried schedule

Job summary

Emplify Health, a partnership of Bellin Health and Gundersen Health System, seeks a Quality Manager to advance clinical quality, patient safety, and regulatory compliance across the organization. You will lead a team of quality professionals and partner with leaders to drive meaningful improvement.

Based at the Front Street Campus, La Crosse, WI with hybrid eligibility, this role offers strategic influence, leadership development, and opportunities to shape performance initiatives across

Qualifications

• Bachelor's degree in Nursing, Health Sciences, Business, Information Systems, or related field.
• RN license in Wisconsin.
• Current BLS certification through AHA or Red Cross.
• Two years of direct patient care in inpatient or outpatient settings.
• Five to seven years in quality improvement, process redesign, project management, or change leadership.
• Previous leadership experience strongly desired.

Responsibilities

• Lead quality improvement and patient safety initiatives across the organization.
• Partner with clinical and operational leaders to achieve strategic quality goals.
• Provide expertise in quality methodologies, project management, and regulatory readiness.
• Prioritize and manage quality, safety, and data-related initiatives.
• Lead and develop a team of approximately 8 Quality Improvement Specialists.
• Drive collaboration and a culture of continuous improvement.

Skills

Leadership

Quality improvement

Project management

Regulatory readiness

Patient safety

Change management

Team development

Education

Bachelor's degree in Nursing, Health Sciences, Business, Information Systems, or related healthcare field

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here. Scheduled Weekly Hours: 40 Manager | Quality FTE: 1.0; Full-time, salaried position Schedule: Monday-Friday, normal business hours; no weekends, holidays, or call obligations Location: Front Street Campus, La Crosse, WI | Hybrid eligible (must reside in WI, MN, or IA)

Why Join Us?

At Emplify Health, quality, patient safety, and continuous improvement are at the center of everything we do. As a Quality Manager, you'll play a key leadership role in advancing clinical quality and patient safety initiatives across our organization while partnering with leaders throughout the health system to drive meaningful improvement. This role offers the opportunity to influence organizational strategy, mentor a highly skilled team, lead impactful projects, and collaborate with leaders across inpatient, ambulatory, procedural, and specialty care settings. You'll join a supportive, collaborative team that values innovation, professional growth, and making a difference for patients and communities.

Position Overview

The Quality Manager partners with the Director of Quality Improvement to lead initiatives focused on improving clinical quality, patient safety, operational performance, and regulatory compliance. This leader serves as a trusted advisor to operational teams, helping prioritize improvement efforts, manage complex projects, and support organizational goals. The Quality Manager also provides leadership and development for a team of quality professionals, ensuring effective day-to-day operations and fostering a culture of accountability, collaboration, and continuous improvement.

What You'll Do

• Lead quality improvement, patient safety, and performance improvement initiatives across the organization.
• Partner with clinical and operational leaders to advance strategic quality goals and improve outcomes.
• Provide expertise in quality methodologies, project management, regulatory readiness, and performance measurement.
• Prioritize and manage quality, safety, and data-related initiatives.
• Lead and develop a team of approximately 8 Quality Improvement Specialists.
• Drive collaboration, change management, and a culture of continuous improvement.

What You'll Bring

• Bachelor's degree in Nursing, Health Sciences, Business, Information Systems, or a related healthcare field
• Registered Nurse (RN) license in Wisconsin
• Current BLS certification through the American Heart Association or American Red Cross
• Minimum of two years of direct patient care experience in an inpatient or outpatient setting
• Five to seven years of progressively responsible experience in quality improvement, performance improvement, process redesign, project management, or change leadership
• Previous leadership experience strongly desired

Ideal Candidate Profile

• Thrives in a fast-paced, highly collaborative environment
• Can think independently and make sound decisions with confidence
• Remains composed under pressure and approaches challenges thoughtfully
• Demonstrates strong emotional intelligence and professionalism
• Excels at facilitation, project management, and organizational influence
• Can effectively navigate competing priorities and make difficult decisions when needed
• Is committed to quality, patient safety, and continuous improvement

Why You'll Love This Team

• Collaborative and supportive culture where team members genuinely care about one another
• High visibility and partnership with leaders across the health system
• Meaningful work that directly impacts patient safety and quality outcomes
• Exposure to diverse projects, strategic initiatives, and organizational priorities
• Opportunities to build expertise in quality improvement, facilitation, public speaking, and leadership

What You'll Get

• Competitive salary based on experience
• Opportunities for professional growth and leadership development
• Career advancement through our Career Development Center
• Comprehensive healthcare benefits and a competitive retirement program
• Flexible salaried schedule with no weekends, holidays, or call responsibilities
• Hybrid work (<50% from home), based on operational needs

Equal Opportunity Employer

About Emplify Health

Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love!

Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee's unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect:

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses
• Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.