Application Analyst Associate | Scheduling, Eligibility & Registration (SER)

Gundersen Health System; Wisconsin; Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

401k match

PTO

Tuition Investment Program

Professional Development

Employee discounts

Job summary

Gundersen Health System seeks an Application Analyst Associate – SER (Scheduling, Eligibility & Registration) to support Epic patient access applications and workflows. You will partner with clinical, operational, and technical teams to optimize scheduling, registration, eligibility, and access solutions that improve patient and caregiver experiences.

Starting salary is $65,000/year with 80 hours biweekly; remote options for WI residents with occasional on-site in WI.

Qualifications

• Bachelor's degree or higher preferred.
• Experience supporting healthcare applications, patient access workflows, or Epic applications preferred.
• Familiarity with identity and access management platforms (Okta) a plus.
• Epic certification or willingness to obtain certification as required.

Responsibilities

• Support Epic patient access applications and related workflows.
• Troubleshoot basic application issues and provide end user support.
• Collaborate with IT and clinical teams to optimize system performance and workflows.
• Monitor applications during maintenance, upgrades and implementations; ensure data integrity.

Skills

Healthcare IT support

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree

Tools

Epic Cadence

Epic Prelude

Grand Central (ADT)

Referrals

Real-Time Eligibility (RTE)

Okta

Job description

Love + medicine is who we are, it's what we do, it's why people want to work here.

Scheduled Weekly Hours: 40 At Emplify Health, our technology teams play a critical role in helping patients access the care they need. We are seeking an Application Analyst Associate – SER (Scheduling, Eligibility & Registration) to support Epic patient access applications and workflows. In this role, you will collaborate with clinical, operational, and technical teams to maintain and optimize scheduling, registration, eligibility, and patient access solutions that enhance both the patient and caregiver experience. This is an excellent opportunity for someone looking to build or expand their Epic application expertise while contributing to meaningful work that impacts patients across our organization.

Responsibilities

Support Epic patient access applications, including Scheduling, Eligibility, Registration, and related workflows. Troubleshoots and resolves basic application issues and provides end user support. Collaborate with IT, and clinical teams to ensure optimal system performance and workflow efficiency. Monitors applications for issues in connection with maintenance, upgrades and implementations. Monitor performance and assist with auditing processes to ensure data integrity Participate in projects related to system enhancements, integrations, and new implementations

What's Available

Fulltime, 80 hours biweekly (1.0 FTE) Monday-Friday core business hours Remote work options for residents in WI, MN, or IA only, with occasional need to work onsite for support initiatives in either La Crosse, WI or Green Bay, WI. Immigration sponsorship (e.g., H-1B) is not available for this position. Starting salary of $65,000/ year and up based on your relevant work experience

An Ideal Candidate Will Have

Education: Bachelor's degree or a related field or equivalent years of experience and education Experience: Experience supporting healthcare applications, patient access workflows, or Epic applications preferred. Experience with Epic applications such as Cadence, Prelude, Grand Central (ADT), Referrals, or Real-Time Eligibility (RTE) is preferred. Familiarity with identity and access management platforms, including Okta, is a plus. Epic certification or willingness to obtain certification as required. Strong analytical and problem solving experience Ability to analyze issues, identify solutions, and communicate technical concepts clearly

Competitive Benefits

• A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
• Substantial retirement contribution including a 401k match & annual discretionary base contribution
• Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
• Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
• Additional Employee Discounts and Perks
• Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

In addition to the rewarding work, you'll receive: A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member Substantial retirement contribution including a 401k match & annual discretionary base contribution Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center Additional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more! If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you! Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself!

What You Can Expect

Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees.

Select Remote/Hybrid Eligible under More search to see our remote-eligible openings.

A rewarding career and an excellent quality of life awaits you.

Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.