Manager, Public Safety Communications Facilities

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

55-a Program

Job summary

Office of Technology and Innovation (OTI) in Brooklyn, NY, seeks a Manager for Public Safety Communications Facilities to oversee remote LMR sites and staff in a 24/7 operation. You will coordinate access, supervise technicians, and manage vendor work to ensure reliable public safety communications infrastructure.

The role reports to the Public Safety Communications Unit and emphasizes site maintenance, project coordination, and cross‑functional collaboration with engineering, facilities, and

Qualifications

• Required experience in managing telecom/public safety infrastructure.
• Knowledge of LMR systems and remote sites.
• Strong organizational and communication skills.
• Bachelor in Electronics-Electrical Eng; 8+ years experience; FCC licenses.

Responsibilities

• Oversee operation and maintenance of Public Safety LMR remote sites.
• Coordinate access for staff, vendors, and contractors.
• Supervise remote site support staff and escalate issues.
• Manage vendor relationships and ensure maintenance completion.
• Support remote site upgrades, equipment replacements, power upgrades.
• Coordinate with engineering, operations, facilities, vendors.
• Develop preventive maintenance schedules for remote sites.
• Maintain records of site equipment and maintenance history.

Skills

Telecom management

LMR knowledge

Project coordination

FCC licenses

Education

Master's degree in computer science

Bachelor's degree

High school diploma

Education/experience mix option

Job description

OPEN TO CURRENT CITY EMPLOYEES PERMANENT IN THIS TITLE ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

Job Description

The Manager, Public Safety Communications Facilities will be responsible for the oversight and management of Public Safety Land Mobile Radio (LMR) remote sites and related support staff. This position plays a critical role in maintaining the reliability, readiness, and resiliency of the City’s public safety communications infrastructure. The selected candidate will manage day-to-day remote site operations, coordinate site access, oversee maintenance activities, support infrastructure upgrades, and serve as a key liaison between Public Safety Communications, building management, vendors, and internal technical teams.

The successful candidate will serve as the Manager of Public Safety Communications Facilities reporting to the Public Safety Communications Unit.

• Oversee the operation and maintenance of Public Safety LMR remote radio sites, including shelters, rooftops, antenna locations, equipment rooms, towers, backhaul infrastructure, power systems, and related site components;
• Manage and coordinate access to remote sites for staff, vendors, contractors, and agency partners, ensuring that work is properly scheduled, documented, and completed in accordance with operational requirements;
• Supervise support staff assigned to remote site operations and provide direction on inspections, site visits, maintenance tasks, issue escalation, and follow-up activities;
• Oversee vendor management, including coordinating service calls, reviewing work schedules, tracking deliverables, confirming completion of maintenance and repair work, and ensuring vendors meet operational and contractual expectations;
• Support and manage projects involving remote site upgrades, technology refreshes, equipment replacements, infrastructure improvements, antenna work, shelter maintenance, backhaul changes, power upgrades, and other public safety communications initiatives;
• Coordinate closely with engineering, operations, facilities, vendors, and building representatives to ensure projects are completed safely, efficiently, and with minimal impact to public safety communications;
• Responsible for developing and maintaining preventive maintenance schedules for remote sites, ensuring that inspections are performed regularly and that issues are identified and addressed before they impact system performance: This includes coordinating inspections of radio shelters, antenna systems, grounding, cabling, environmental systems, power infrastructure and other critical site components;
• Serve as a liaison with building management, landlords, property owners, and facility contacts for issues related to site access, construction impacts, lease requirements, maintenance coordination, safety concerns, and building-related changes that may affect public safety communications equipment;
• Maintain accurate records of site equipment, inventory, site conditions, access procedures, vendor activity, maintenance history, antenna information, and other critical operational data.
• Manage special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position through the 55-a Program.

OTI participates in E-Verify

#LI-DNI

COMPUTER SYSTEMS MANAGER - 1005D

Minimum Qualifications

• 1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
• 2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
• 3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or
• 4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

Preferred Skills

• Experience managing telecommunications, radio communications, public safety communications, facilities, or critical infrastructure environments
• Knowledge of Land Mobile Radio systems, remote communications sites, antenna systems, site power, backhaul, shelters, towers, rooftops, vendor coordination, and preventive maintenance is strongly preferred
• The candidate should have strong organizational, communication, and project coordination skills, with the ability to manage multiple priorities, work with technical staff and vendors, and respond to operational issues in a timely manner
• A bachelor’s degree in Electronics-Electrical Engineering and 8+ years of relevant experience.
• FCC Commercial Licenses: GROL (General Radio Operator License) w/Radar Endorsement (Radio system maritime global/satellite FCC license) GMDSS Operator, GMDSS Maintainer: CCNP, CCDA, CCNA

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.