Emergency Communications Senior Engineer

New York City Office of Technology & Innovation; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

New York City Office of Technology & Innovation (OTI) seeks an IT Infrastructure Engineer to deploy, configure, test, and support mission-critical Emergency Communications network infrastructure, including data center equipment and telecommunications systems.

Responsibilities include supporting E9-1-1, NG9-1-1, TT911, RTT, SMS/MMS, and Public Safety Unified Communications, plus coordinating with carriers and vendors to ensure reliable services while maintaining inventories and documentation.

Qualifications

• A bachelor's degree in computer science, engineering or a related field with four years of full-time relevant experience.
• A bachelor's degree with eight years of relevant experience.
• Education and/or experience equivalent to the above.

Responsibilities

• Deploy, configure, test, and support Emergency Communications network infrastructure (data center gear, telecom systems, cabling).
• Provide technical support for E9-1-1, NG9-1-1, TT911, RTT, SMS/MMS, and Public Safety UC services.
• Support ESInet, call routing, selective routing, location-based routing, and emergency transport services.

Skills

Datacenter engineering

Cloud engineering

Emergency communications

Network troubleshooting

Education

Baccalaureate degree in computer science or engineering

Equivalent education/experience

Tools

ESInet

NG9-1-1

SIP/VoIP

P25 radio systems

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

IT INFRASTRUCTURE ENGINEER - 95714

Responsibilities

• Deploy, configure, test, and support mission-critical Emergency Communications network infrastructure, including data center equipment, telecommunications systems, and associated cabling.
• Provide technical support for E9-1-1, NG9-1-1, Text-to-911 (TT911), RTT, SMS/MMS, and Public Safety Unified Communications services.
• Support and oversee ESInet, call routing, selective routing, location-based routing, and emergency communications transport services.
• Troubleshoot and resolve communication system outages, network failures, routing issues, and service disruptions affecting 9-1-1 operations.
• Coordinate with telecommunications carriers, Originating Service Providers, neighboring jurisdictions, relay centers, and third-party vendors to ensure reliable emergency communications services.
• Support 9-1-1 and TT911 testing environments, execute test plans, validate results, and assist with system acceptance activities.
• Manage and maintain emergency communications technology assets, documentation, and infrastructure inventories.
• Monitor system performance, conduct root cause analysis, and provide recommendations for service improvements and resiliency enhancements.
• Provide technical oversight of vendors supporting emergency communications infrastructure and telecommunications services.
• Participate in on-call support, maintenance activities, and emergency response efforts to support critical public safety operations on a 24 X 7 basis.
• Perform special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

Minimum Qualifications

• A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or,
• Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Bachelor’s degree in computer science, information technology, engineering, or a related field preferred.
• 10+ years’ experience supporting Emergency Communications, E9-1-1, NG9-1-1, ESInet, and public safety telecommunications environments.
• Strong knowledge of 9-1-1 call handling systems, ANI/ALI services, selective routing, and emergency call delivery technologies.
• Experience supporting Text-to-911, RTT, SMS aggregation, TCC routing, and related messaging platforms.
• Experience with SIP, VoIP, SBCs, telecommunications transport, carrier circuits, and network routing technologies.
• Knowledge of GIS, location-based services, and emergency caller location technologies.
• Experience with DMS, ACD, and public safety communications platforms.
• Substantial knowledge of networking hardware, topologies, and Lan/Wan troubleshooting.
• Experience supporting third-party emergency communications integrations and vendor-managed services.
• Knowledge of P25 radio systems, land mobile radio (LMR) networks, and public safety radio communications.
• Experience performing incident management, root cause analysis, and service restoration for mission-critical systems.
• Familiarity with 9-1-1 cybersecurity, TDoS/DDoS mitigation, and telecommunications resiliency best practices.
• Strong written, verbal, and presentation skills with the ability to communicate effectively with technical teams, vendors, and executive stakeholders.
• Experience working in ITIL environment.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

E-Verify

OTI participates in E-Verify