Public Safety Senior Project Manager

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Office of Technology and Innovation (OTI) in Brooklyn, NY seeks an IT Project Specialist to lead complex public-safety technology initiatives from planning through closeout. You will coordinate city staff, consultants, and vendors, ensuring alignment with priorities and governance standards.

The role requires 12+ years in large-scale infrastructure and enterprise projects, plus strong vendor management and executive communication skills.

Qualifications

• Bachelor-level degree in computer science, engineering, HCI, interactive media, data visualization, communication or related field with four years of related experience; or
• Associate degree with six years of related experience; or
• Bachelor degree with eight years of related experience; or
• Education/experience equivalent to the above.

Responsibilities

• Lead complex, high-visibility public safety and technology initiatives through full project lifecycle.
• Develop and maintain integrated project plans, schedules, and governance documentation.
• Coordinate cross-functional teams of City staff, consultants, vendors, and stakeholder agencies.
• Provide status reporting to executive leadership and manage escalations.
• Oversee budgeting, risk/issue management, and PMO adherence.
• Support procurement and vendor deliverables (SOWs, contracts, RFPs).
• Review artifacts: requirements, architecture, testing, operations readiness, and transition plans.
• Mentor PMs to improve PMO processes and operational maturity.

Skills

Public safety project leadership

Team management

Vendor and contract management

Project planning and controls

Executive communication

Leadership and negotiation

Organization and systems thinking

PMP (preferred)

Public sector experience

Education

Bachelor degree in CS/engineering/HCI/interactive media/data viz/communication

Associate degree with 6 years of related experience

Bachelor degree with 8 years of related experience

Equivalent education/experience

Tools

Microsoft Project

Smartsheet

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as a Public Safety Senior Project Manager reporting to the Public Safety Division. Responsibilities will include:

• Lead and manage complex, high-visibility public safety, emergency management, and technology initiatives throughout the full project lifecycle, including planning, execution, implementation, transition, and closeout activities
• Develop and maintain integrated project plans, schedules, resource strategies, communication plans, risk mitigation plans, and governance documentation to ensure successful project delivery
• Provide strategic oversight and coordination of cross-functional teams consisting of City staff, consultants, vendors, and stakeholder agencies, ensuring alignment with operational priorities, timelines, and program objectives
• Engage regularly with executive leadership, agency stakeholders, and technical teams to provide project status reporting, facilitate decision-making, manage escalations, and ensure effective stakeholder communication
• Oversee project governance, budgeting, risk and issue management, change management, and adherence to PMO methodologies, OTI standards, and established project management best practices
• Support procurement and vendor management activities, including development and review of Statements of Work (SOWs), contracts, RFPs, and vendor deliverables
• Review and coordinate project artifacts including business and technical requirements, architecture documentation, implementation plans, testing documentation, operational readiness materials, and transition support plans
• Provide leadership, guidance, and mentorship to Project Managers supporting ongoing PMO process improvement initiatives and operational maturity efforts
• Coordinate with operational and technical support teams to ensure successful transition of projects into production support, including knowledge transfer, asset management coordination, and identification of future operational support needs
• Perform special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

OTI participates in E-Verify

IT PROJECT SPECIALIST - 95710

Minimum Qualifications

1. 1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
2. 2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
3. 3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
4. 4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Preferred Skills

• 12+ years of progressive experience managing large-scale infrastructure and enterprise application projects through full lifecycle delivery such as CAD, telephony, voice and data networks, enterprise systems, IT security, logging/recording, radio, public safety communications systems, etc.
• 3+ years of demonstrated supervisory or managerial experience leading project teams, consultants, or blended delivery teams in complex, multi-stakeholder environments
• Strong background in vendor and contract management, including performance oversight, deliverable management, and support for procurement processes (RFPs, SOWs, and related activities)
• Proven ability in project planning and controls, including work breakdown structure (WBS) development, schedule management, and resource planning using tools such as Microsoft Project, Smartsheet, or equivalent platforms
• Exceptional communication skills with demonstrated experience presenting to executive leadership, facilitating stakeholder engagement, and producing clear written and visual project documentation
• Strong leadership, negotiation, and conflict resolution skills with the ability to drive alignment across technical teams, operational stakeholders, and executive sponsors under aggressive timelines
• Highly effective organizational and systems-thinking capabilities, with a focus on quality, risk management, and cross-functional coordination in complex environments
• PMP certification preferred or equivalent project management professional qualification
• Experience working within or closely supporting New York City government or similarly complex public sector environments strongly preferred

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.