Public Safety Systems Engineer

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness

Job summary

The Office of Technology and Innovation in New York City seeks a Systems Manager to oversee enterprise Linux infrastructure, automation, and platform services across production, staging, and development environments.

This role demands strong Red Hat and OpenShift experience, Ansible automation, and a focus on security hardening, compliance, and cross‑team collaboration to ensure uptime and performance.

Qualifications

• Advanced degree in computer science with at least 3 years IT leadership experience.
• Bachelor's degree in a related field with 4+ years of IT experience.
• Four-year high school diploma with 6+ years of IT experience including admin or supervisory duties.

Responsibilities

• Manage Red Hat Satellite and content lifecycle administration.
• Plan and execute patching, upgrades, and vulnerability remediation.
• Coordinate with infrastructure, security, and operations teams.
• Document procedures, operational handbooks, and change management.

Skills

RHEL administration

OpenShift administration

Ansible automation

Security hardening

Education

Master's degree in computer science

Bachelor's degree in a related field

High school diploma

Job description

OPEN TO CITY EMPLOYEES ONLY PERMANENT IN THIS TITLE

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Systems Engineering team is responsible for the administration, support, automation, security, and lifecycle management of the enterprise Linux infrastructure and associated platform services. The team provides operational support, engineering expertise, and strategic platform management to ensure the stability, availability, performance, and security of critical enterprise systems across production, staging, and development environments.

Responsibilities

• Red Hat Satellite management and content lifecycle administration
• Operate system and platform lifecycle management activities including: Patch management, Upgrade planning and execution, Vulnerability remediation, Configuration management
• End-of-life remediation and technology refresh activities
• System monitoring, troubleshooting, and incident response
• Support for production, staging, and development environments
• Coordination with infrastructure, security, application, and operations teams
• Documentation, operational procedures, and change management support
• Special projects and initiatives as assigned

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

OTI participates in E-Verify

COMPUTER SYSTEMS MANAGER - 1005D

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

• Red Hat Enterprise Linux (RHEL) operating system administration and support experience
• OpenShift container platform administration and operational support experience
• Ansible automation platform development, maintenance, and orchestration experience
• Build standards, hardening, and compliance validation experience

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.