Manager, Product Implementation

Blue Shield of CA; Oakland (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Blue Shield of California is seeking a leader for the Product Lifecycle team to drive regulated materials delivery and change management. You will manage member and broker communications to ensure accuracy and timeliness while aligning with mandated requirements.

The role emphasizes leadership, cross-functional collaboration, and continuous improvement in a hybrid in-office setting.

Qualifications

• Bachelor's degree or High School Diploma/GED with 4 years of relevant experience.
• At least 7 years of relevant experience.
• 2 years of people management experience.
• Strong interpersonal, negotiation and communications skills.
• Ability to multitask with multiple deadlines.
• Proficient in Excel, PowerPoint and Word.
• Knowledge of legal, brand and regulatory compliance for marketing health insurance.

Responsibilities

• Manage and update regulated member/broker materials according to mandated requirements.
• Ensure accurate and timely delivery of regulated or member-facing communications.
• Support change management, filings and related regulatory activities.

Skills

Interpersonal skills

Negotiation

Communication

Multitasking

Analytical skills

Excel

PowerPoint

Word

Leadership

Regulatory compliance knowledge

Education

Bachelor's degree or GED

Job description

Your Role

The Product Lifecycle team drives Sr. Markets product cycle implementation, regulated material development, change management, filing, and mandates. The Manager will report to the Director. In this role you will manage, and update regulated member and/or broker materials according to our mandated requirements and customer experience for accurate and timely delivery of regulated or member facing communications.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years prior relevant experience
• 2 years prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers
• Strong interpersonal, negotiation and communications (verbal, written & presentation) skills
• Ability to multitask with multiple deadlines and/or milestone requirements
• Good analytical and quantitative skills with ability to use advanced features of Excel, PowerPoint and Word
• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation
• Knowledge of legal, brand and regulatory compliance requirements for marketing health insurance plans
• Demonstrated leadership ability to lead direct reports and/or facilitate cross-functional marketing or project teams

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.