Manager, Product Implementation

Blue Shield of CA; Springfield Meadows (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Blue Shield of California’s Product Lifecycle team oversees regulated materials, change management, filings, and mandates for member and broker communications. The Manager reports to the Director and drives accurate, timely delivery of regulated communications.

We cultivate leaders who think creatively, build high-performing teams, and foster continuous learning. The role supports a hybrid workplace with in-office collaboration and multi-stakeholder coordination.

Qualifications

• Leadership experience overseeing teams or workstreams.
• Strong interpersonal, negotiation and communication skills.
• Ability to multitask with multiple deadlines and milestones.
• Analytical and quantitative skills; proficient in Excel, PowerPoint, Word.
• Understanding of regulatory and compliance requirements for health insurance communications.

Responsibilities

• Manage and update regulated member and broker materials.
• Ensure timely and accurate delivery of regulated or member-facing communications.
• Lead direct reports and coordinate cross-functional marketing or project teams.

Skills

Leadership

Interpersonal skills

Negotiation skills

Analytical skills

Time management

Regulatory compliance knowledge

Education

Bachelor's degree or GED

Job description

Your Role

The Product Lifecycle team drives Sr. Markets product cycle implementation, regulated material development, change management, filing, and mandates. The Manager will report to the Director. In this role you will manage, and update regulated member and/or broker materials according to our mandated requirements and customer experience for accurate and timely delivery of regulated or member facing communications.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years prior relevant experience
• 2 years prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers
• Strong interpersonal, negotiation and communications (verbal, written & presentation) skills
• Ability to multitask with multiple deadlines and/or milestone requirements
• Good analytical and quantitative skills with ability to use advanced features of Excel, PowerPoint and Word
• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation
• Knowledge of legal, brand and regulatory compliance requirements for marketing health insurance plans
• Demonstrated leadership ability to lead direct reports and/or facilitate cross-functional marketing or project teams

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.