Manager, Product Implementation

Blue Shield of CA; Long Beach (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Blue Shield of CA is seeking a Senior Manager to lead the Product Lifecycle team, overseeing regulated member and broker materials and ensuring compliant, timely communications. The role combines strategic leadership with hands-on project management, change control, and regulatory filings.

The position emphasizes developing leaders, managing cross-functional teams, and delivering results ethically. It operates in a hybrid model with in-office collaboration required, aligning with business needs

Qualifications

• Bachelor's or HS diploma with 4 years experience in lieu of degree
• 7+ years prior relevant experience
• 2+ years people management experience
• Strong interpersonal and communications skills
• Ability to multitask with multiple deadlines
• Advanced Excel, PowerPoint, and Word skills
• Knowledge of regulatory compliance for marketing health insurance
• Leadership to guide cross-functional teams

Responsibilities

• Manage and update regulated member and broker materials for accurate and timely delivery of communications
• Oversee change management and filing related to mandated requirements

Skills

People management

Interpersonal skills

Negotiation skills

Multitasking

Office tools

Regulatory compliance

Leadership

Education

Bachelor's degree or HS diploma + 4 years experience

Job description

Your Role

The Product Lifecycle team drives Sr. Markets product cycle implementation, regulated material development, change management, filing, and mandates. The Manager will report to the Director. In this role you will manage, and update regulated member and/or broker materials according to our mandated requirements and customer experience for accurate and timely delivery of regulated or member facing communications.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years prior relevant experience
• 2 years prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers
• Strong interpersonal, negotiation and communications (verbal, written & presentation) skills
• Ability to multitask with multiple deadlines and/or milestone requirements
• Good analytical and quantitative skills with ability to use advanced features of Excel, PowerPoint and Word
• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation
• Knowledge of legal, brand and regulatory compliance requirements for marketing health insurance plans
• Demonstrated leadership ability to lead direct reports and/or facilitate cross-functional marketing or project teams

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.