Manager - Player Development

Bally's Corporation; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Daily garage parking

Job summary

Bally’s Corporation in Chicago seeks a senior leader to oversee Player Development, drive guest loyalty, and coordinate our Host teams to deliver extraordinary guest service. The role leads Casino Hosts and Executive Casino Hosts, mentors staff, grows player club memberships, and collaborates with marketing to support revenue growth and memorable events.

You will implement policies, supervise performance, and ensure Bally’s service standards across the property in a fast-paced, high‑volume

Responsibilities

• Foster Bally’s Born to Entertain environment by creating a fun, entertaining atmosphere.
• Promote Bally’s guest-centric culture by delivering superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in line with regulatory requirements and company goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching and performance management.
• Select, train, and mentor Player Development team members through education, coaching and feedback.
• Set expectations for Hosts and monitor performance to align with Player Development objectives and Bally’s standards.
• Oversee the execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives and events.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development and revenue opportunities.
• Address guest problems to exceed expectations and achieve effective resolutions.
• Attend special events and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and property initiatives.
• Perform other duties as assigned.

Job description

Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
• Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
• Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
• Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
• Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.
• Oversee the overall execution of Player Development initiatives and strategies.
• Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
• Support Slot and Table Games marketing initiatives.
• Develop, coordinate, and implement player special events.
• Oversee host engagement with players to support relationship development, retention, and revenue‑driving opportunities.
• Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
• Attend special events presented by the casino and provide leadership support for Player Development activities.
• Collaborate with other casino departments to support Player Development and overall property initiatives.
• Perform other duties as assigned.

Compensation:

• Salary Range: $80,000 - $100,000

Additional Benefits:

• $7 Daily Garage Parking

Work Environment

• Work is performed in a fast‑paced casino environment with frequent exposure to bright lights, varying noise levels, and large crowds.
• Regular interaction with guests, team members, and leadership throughout the casino and property.
• Must be able to work effectively in high‑volume and occasionally stressful situations while maintaining a professional and guest‑focused approach.
• May require working varied schedules, including nights, weekends, holidays, and special events based on business needs.

Physical Demands

• Regularly required to stand, walk, see, talk, and hear.
• Frequently required to use hands to handle or feel objects and reach with hands and arms.
• Occasionally required to sit, stoop, bend, or crouch.
• Must be able to occasionally lift and/or move up to 30 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.