Manager - Hotel Operations

Bally's Shreveport Casino & Hotel; Shreveport (LA); On-site; USD 39,000 - 53,000; Full time

Job summary

Bally’s Shreveport Casino & Hotel is seeking a hotel operations professional to support and enhance guest services, reservations and daily frontline operations.

You will work closely with the Hotel Operations Director to maintain standards, ensure safety procedures, and assist in training across departments while delivering superior guest experiences daily.

Qualifications

• High School or better.
• Technical/other training or better.

Responsibilities

• Assists Director of Hotel Operations in setting standards for personnel and service.
• Handles reservations and advance payments.
• Inspects guest rooms and public areas for cleanliness.
• Responds to guest complaints and resolves issues.
• Maintains Bally’s courtesy guidelines and guest relations.
• Coordinates with casino staff to maximize hotel occupancy.

Skills

Customer service

Communication

Cash handling

Education

High School or better

Technical/other training or better

Job description

• Assists Director of Hotel Operations in the establishment of standards for personnel administration and performance, service to patrons, room rates, casino support, credit and type of patronage to be solicited.
• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds out customer’s expectations.
• Allocates funds, authorizes expenditures and assists in planning budgets for departments.
• Requisitions supplies and equipment.
• Processes reservations and advance registration payments.
• Inspects guests’ rooms, public access areas and outside grounds for cleanliness and appearance.
• Answers patrons’ complaints and resolves problems.
• Provides guest with information including hotel, casino and restaurants; including hours of operations, special events and promotions.
• Ability to relate effectively in one-on-one situations with guests and other members of the company.

Be completely knowledgeable about all Bally’s programs, promotions, activities and functions.

Perform tasks outlined on daily checklist.

Must carry out safety and emergency procedures including, but not limited to fire, crowd control, inclement weather and Homeland Security threats.

Must operate and control computer terminal.

Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.

Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.

Assist in training in all Hotel Departments.

Must interact with guests and other employees in a courteous, empathetic and discreet manner.

Supports and maintain Bally’s courtesy guidelines for guests and employees.

Promotes outstanding guest relations.

Supervises the storage, inventory and distribution of uniforms for the Desk Clerks, Bellmen and Valet.

Reviews daily cash, credit and comp transactions of Desk Clerks.

Support daily cash, credit and comp transactions of Desk Clerks.

Performs other duties as assigned.

• Ability to obtain the appropriate work authorization per gaming regulations required.
• Ability to work in a drug free environment and pass a chemical dependency test as required.
• Ability to type 25 words per minute.

Ability to perform basic arithmetic including use of percentage.

Ability to inspect areas of responsibility.

Ability to stand and sit for undefined periods of time.

Ability to read and write effectively including maintaining filing system.

Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• Must be able to work in a smoking environment

Target Salary Range:

• $45,675.00/ Annually

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Required

High School or better.

Technical/other training or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.