Manager - Hotel Operations

Bally's Corporation; Shreveport, Northern (LA, KY); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Bally’s Corporation in Louisiana is seeking a Hotel Operations Desk Clerk to support guest services and hotel/casino operations in Shreveport. You will assist in standard setting, manage reservations and payments, and ensure rooms, public areas and service levels meet brand guidelines.

The role emphasizes courteous guest interactions, strong communication, and the ability to work with casino staff to maximize occupancies while maintaining safety and integrity of operations.

Qualifications

• Must be completely knowledgeable about Bally’s programs and promotions.
• Must carry out safety and emergency procedures including fire, crowd control, and Homeland Security threats.
• Must interact with guests and other employees in a courteous and discreet manner.
• Ability to operate a computer terminal and handle cash/credit transactions.

Responsibilities

• Assists Director of Hotel Operations in establishing standards for personnel administration and service.
• Demonstrates a winning personality with refinement and character.
• Performs tasks with enthusiasm and professionalism while exceeding guest expectations.
• Allocates funds, authorizes expenditures and assists in budgeting for departments.
• Requisitions supplies and equipment and processes reservations and advance payments.
• Inspects guests’ rooms and public areas for cleanliness and appearance.
• Uses proper telephone techniques and etiquette; resolves guest complaints.
• Provides guests with information on hotel, casino, restaurants, hours, events and promotions.
• Relates effectively in one-on-one situations with guests and colleagues.
• Trains staff in Hotel Departments and enforces Bally’s courtesy guidelines.

Skills

Guest relations

Communication skills

Teamwork

Training others

Tools

Computer terminal

Job description

Responsibilities:

• Assists Director of Hotel Operations in the establishment of standards for personnel administration and performance, service to patrons, room rates, casino support, credit and type of patronage to be solicited.
• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds out customer’s expectations.
• Allocates funds, authorizes expenditures and assists in planning budgets for departments.
• Requisitions supplies and equipment.
• Processes reservations and advance registration payments.
• Inspects guests’ rooms, public access areas and outside grounds for cleanliness and appearance.
• Accurately uses proper telephone techniques and etiquette.
• Answers patrons’ complaints and resolves problems.
• Provides guest with information including hotel, casino and restaurants; including hours of operations, special events and promotions.
• Ability to relate effectively in one-on-one situations with guests and other members of the company.

Competencies:

• Be completely knowledgeable about all Bally’s programs, promotions, activities and functions.

• Perform tasks outlined on daily checklist.

• Must carry out safety and emergency procedures including, but not limited to fire, crowd control, inclement weather and Homeland Security threats.

• Must operate and control computer terminal.

• Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.

• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.

• Assist in training in all Hotel Departments.

• Must interact with guests and other employees in a courteous, empathetic and discreet manner.

• Supports and maintain Bally’s courtesy guidelines for guests and employees.

• Promotes outstanding guest relations.

• Supervises the storage, inventory and distribution of uniforms for the Desk Clerks, Bellmen and Valet.

• Reviews daily cash, credit and comp transactions of Desk Clerks.

• Support daily cash, credit and comp transactions of Desk Clerks.

• Performs other duties as assigned.

• Ability to obtain the appropriate work authorization per gaming regulations required.
• Ability to work in a drug free environment and pass a chemical dependency test as required.
• Ability to type 25 words per minute.

• Ability to perform basic arithmetic including use of percentage.

• Ability to inspect areas of responsibility.

• Ability to stand and sit for undefined periods of time.

• Ability to read and write effectively including maintaining filing system.

• Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• Must be able to work in a smoking environment

Target Salary Range:

• $45,675.00/ Annually

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.