Manager, People Operations

Ambulnz Holdings, LLC; City of Niagara Falls (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid Time Off

401k

Job summary

DocGo in New York, NY is seeking a Manager, Employee Administration & Shared Services to lead People operations onsite. You will oversee employee administration, promotions, transfers, and changes, while partnering with Payroll, Benefits, Talent Acquisition, and Legal to ensure accurate, timely processing.

The role requires 5+ years HR experience, strong communication, and a solid understanding of employment law and compliance, with experience in healthcare or regulated environments preferred.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 5+ years of progressive HR experience in generalist or People Operations roles.
• Experience with employee relations, administration, organizational change, leaves of absence.
• Healthcare/telehealth experience preferred; regulated environments a plus.
• Knowledge of federal, state, and local employment laws; compliance.
• Experience with Workday or enterprise HRIS preferred.

Responsibilities

• Serve as a primary onsite People representative for Corporate Shared Services and Clinical Operations.
• Provide HR guidance across the employee lifecycle, including performance management and policy interpretation.
• Oversee employee administration and personnel transactions (promotions, transfers, terminations).
• Coordinate organizational changes with approvals, documentation, and systems processing.
• Support leaves of absence, accommodations, and sensitive employee matters.
• Ensure SOX compliance and strong data integrity across People operations.

Skills

Employee relations

Policy interpretation

Communication

Relationship-building

Problem-solving

Education

Bachelor’s degree in HR or related field

Tools

Workday

Job description

Job Title: Manager, Employee Administration & Shared ServicesLocation: 685 3rd Avenue, New York, NY (in-person)Employment Type: Full – timeSalary Range: $90,000 - $110,000Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401kAbout DocGo:DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.Key Responsibilities:People Partnership & Employee RelationsServe as a primary onsite People representative for Corporate Shared Services and Clinical Operations, building strong relationships with employees, managers, and senior leaders.Provide practical HR guidance across the employee lifecycle, including performance management, employee concerns, policy interpretation, organizational changes, and workplace matters.Manage employee relations matters and workplace investigations, partnering with People leadership and Legal as appropriate.Coach managers on effective employee management, documentation, performance conversations, and application of Company policies and practices.Employee Administration & Organizational ChangesOversee employee administration and personnel transactions, including promotions, transfers, compensation and job changes, reclassifications, reporting-line changes, terminations, and other employment actions.Coordinate complex and high-volume organizational changes, ensuring appropriate approvals, documentation, system processing, communications, and stakeholder alignment.Partner with People Technology, Payroll, Benefits, Talent Acquisition, and other People functions to ensure accurate and timely execution of employee changes.Support workforce restructures, integrations, acquisitions, and other organizational transformation initiatives.Leaves & Workplace AccommodationsProvide oversight and guidance for employee leaves of absence and workplace accommodations, ensuring matters are handled consistently, timely, and in accordance with Company practices and applicable requirements.Partner with employees, managers, Leaves, Benefits, Legal, and operational leadership on complex leave, return-to-work, and accommodation matters.Support the interactive accommodation process and help coordinate operationally appropriate solutions.Maintain appropriate documentation, escalation practices, and controls for sensitive employee matters.People Operations & Shared ServicesSupport consistent People Operations practices across Corporate Shared Services, Clinical Operations, and national business operations.Help ensure employee inquiries and People transactions are handled accurately, professionally, and within established service expectations.Maintain strong documentation, data integrity, approval controls, and audit readiness, including processes supporting SOX compliance.Identify opportunities to simplify People processes, strengthen controls, improve the employee and manager experience, and increase operational efficiency.Support development and implementation of People policies, procedures, tools, and manager resources.Participate in national People initiatives and special projects supporting organizational growth, transformation, and operational effectiveness.Qualifications:Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.5+ years of progressive Human Resources experience, with a strong background as an HR generalist, People Operations professional, or HR Business Partner supporting corporate and/or operational employee populations.Demonstrated experience with employee relations, employee administration, organizational change, leaves of absence, and workplace accommodations.Experience supporting leaders and employees within a multi-state organization strongly preferred.Healthcare experience strongly preferred; experience within telehealth, clinical operations, healthcare services, or other highly regulated environments is a significant plus.Experience supporting organizational restructures, workforce changes, integrations, or other transformation initiatives preferred.Working knowledge of federal, state, and local employment requirements and HR compliance practices.Experience with Workday or a comparable enterprise HRIS strongly preferred.Strong judgment and discretion when handling confidential and sensitive employee matters.Excellent communication, relationship-building, organization, and problem-solving skills.Ability to operate effectively in a fast-paced, evolving environment while balancing employee experience, compliance, and business needs.Comfortable working directly with employees, managers, and senior leadership and serving as a visible representative of the People function.EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.