Operations Supervisor

Ambulnz NY, LLC; New York (NY); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision (with company contribution)

Paid Time Off

401k

Job summary

DocGo is seeking an Operations Supervisor for Ridgewood, NY to oversee field crews, ensure safety standards, and assist dispatch with scheduling efficiencies. The role requires 5+ years EMS experience, EMT and BLS certificates, and a NY driver’s license.

You will lead teams, maintain equipment, and coordinate with the Operations Manager. Strong communication, organizational, and time-management skills are essential, along with proficiency in Microsoft Office and CEVO-4 knowledge.

Qualifications

• 5+ years of EMS experience (Required).
• EMT certificate & BLS certificate (Required).
• Valid NY State Driver’s license (required).
• 3+ years of experience in a supervisory role (preferred).
• CEVO-4 Certificate.
• Knowledge of HIPAA (Health Insurance Portability and Accountability).
• Problem solving skills, attention to detail, & organization skills.
• Proficiency in Microsoft Office.
• Staff scheduling experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Performs field checks on crews/trucks to ensure safety and operational standards are met.
• Troubleshoots issues to the Operations Manager/Fleet Mechanic for resolution.
• Assists crews with lift assists in the field.
• Helps maintain supplies/equipment for trucks and ordering.
• Assists with managing call-outs by contacting staff to fill operational gaps as needed.
• Educates the crews on the PCS and assists with any missing PCS’s.
• Understands the dispatch process and is able to assist dispatch as needed to ensure scheduling efficiences and optimization.
• Transport vehicles as needed by direction of the Fleet Mechanic or Operational personnel.
• Reports directly to the Operations Manager and completes tasks assigned in a timely manner.
• Reports to the required location and makes themselves available for company meetings in other locations as needed.
• Completes daily operations reports, attends all meetings as required, and maintains all relevant certifications.
• Perform additional related duties as needed.

Skills

EMS experience

Leadership

Communication

Time management

Detail oriented

Problem solving

Microsoft Office

Scheduling

Calm under stress

Education

EMT certificate & BLS

CEVO-4 Certificate

Tools

Microsoft Office

Job description

Title: Operations SupervisorLocation: Ridgewood, NYEmployment Type: Full-TimePay Rate: $25.00 - $27.00 per hourBenefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401kAbout DocGoDocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.Responsibilities:Performs Field checks on crews/trucks to ensure safety and operational standards are metTroubleshoots issues to the Operations Manager/Fleet Mechanic for resolutionAssists Crews with lift assists in the fieldHelps maintain supplies/equipment for trucks and orderingAssists with managing call-outs by contacting staff to fill operational gaps as needed.Educates the crews on the PCS and assists with any missing PCS’sUnderstands the dispatch process and is able to assist dispatch as needed to ensure scheduling efficiencies and optimization.Transport vehicles as needed by direction of the Fleet Mechanic or Operational personnel.Reports directly to the Operations Manager and completes tasks assigned in a timely manner.Reports to the required location and makes themselves available for company meetings in other locations as needed.Completes daily operations reports, attends all meetings as required, and maintains all relevant certificationsPerform additional related duties as neededRequirements:5+ years of EMS experience (Required)EMT certificate & BLS (Basic Life Saving) Certificate (Required)Valid NY State Driver’s license (required)3+ years of experience in a supervisory role (preferred)CEVO-4 CertificateKnowledge of HIPAA (Health Insurance Portability and Accountability)Problem solving skills, attention to detail, & organization skillsProficiency in Microsoft OfficeStaff scheduling experienceExcellent verbal and written communication skillsStrong organizational and time management skillsManaging workflows, creating team schedules and delegating tasksExcellent attention to detail and ability to handle multiple, simultaneous tasksAbility to remain calm, focused, and helpful under stressAbility to work both in NY five boroughs, and Long IslandEEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.