Manager, People Operations

Ambulnz Holdings, LLC; New York (NY); On-site; USD 90,000 - 110,000; Full time

Job summary

DocGo, located in New York, seeks a Manager of Employee Administration & Shared Services to lead HR operations for Corporate Shared Services and Clinical Operations. The role emphasizes employee lifecycle guidance, policy interpretation, and organizational changes, working closely with leaders to ensure compliance and efficiency.

In this onsite role, you will oversee leaves, investigations, restructures, and People processes across a multi-state footprint, ensuring exceptional employee

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field is preferred.
• Minimum 5+ years of progressive HR experience, including employee relations and administration.
• Experience supporting multi-state operations and HR compliance.

Responsibilities

• Serve as onsite People representative for Corporate Shared Services and Clinical Operations, advising on employee lifecycle matters.
• Oversee employee administration, promotions, transfers, and organizational changes with cross-functional coordination.
• Provide guidance on leaves, accommodations, policy interpretation, and workplace investigations.

Skills

HR generalist

Employee relations

Organizational change

Workday experience

Education

Bachelor’s degree in HR or related field

Tools

Workday

Job description

Job Title: Manager, Employee Administration & Shared Services

Location: 685 3rd Avenue, New York, NY (in-person)

Employment Type: Full – time

Salary Range: $90,000 - $110,000

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo: DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Key Responsibilities:

• People Partnership & Employee Relations Serve as a primary onsite People representative for Corporate Shared Services and Clinical Operations, building strong relationships with employees, managers, and senior leaders. Provide practical HR guidance across the employee lifecycle, including performance management, employee concerns, policy interpretation, organizational changes, and workplace matters. Manage employee relations matters and workplace investigations, partnering with People leadership and Legal as appropriate. Coach managers on effective employee management, documentation, performance conversations, and application of Company policies and practices.
• Employee Administration & Organizational Changes Oversee employee administration and personnel transactions, including promotions, transfers, compensation and job changes, reclassifications, reporting-line changes, terminations, and other employment actions. Coordinate complex and high-volume organizational changes, ensuring appropriate approvals, documentation, system processing, communications, and stakeholder alignment. Partner with People Technology, Payroll, Benefits, Talent Acquisition, and other People functions to ensure accurate and timely execution of employee changes. Support workforce restructures, integrations, acquisitions, and other organizational transformation initiatives.
• Leaves & Workplace Accommodations Provide oversight and guidance for employee leaves of absence and workplace accommodations, ensuring matters are handled consistently, timely, and in accordance with Company practices and applicable requirements. Partner with employees, managers, Leaves, Benefits, Legal, and operational leadership on complex leave, return-to-work, and accommodation matters. Support the interactive accommodation process and help coordinate operationally appropriate solutions. Maintain appropriate documentation, escalation practices, and controls for sensitive employee matters.
• People Operations & Shared Services Support consistent People Operations practices across Corporate Shared Services, Clinical Operations, and national business operations. Help ensure employee inquiries and People transactions are handled accurately, professionally, and within established service expectations. Maintain strong documentation, data integrity, approval controls, and audit readiness, including processes supporting SOX compliance. Identify opportunities to simplify People processes, strengthen controls, improve the employee and manager experience, and increase operational efficiency. Support development and implementation of People policies, procedures, tools, and manager resources. Participate in national People initiatives and special projects supporting organizational growth, transformation, and operational effectiveness.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• 5+ years of progressive Human Resources experience, with a strong background as an HR generalist, People Operations professional, or HR Business Partner supporting corporate and/or operational employee populations.
• Demonstrated experience with employee relations, employee administration, organizational change, leaves of absence, and workplace accommodations.
• Experience supporting leaders and employees within a multi-state organization strongly preferred.
• Healthcare experience strongly preferred; experience within telehealth, clinical operations, healthcare services, or other highly regulated environments is a significant plus.
• Experience supporting organizational restructures, workforce changes, integrations, or other transformation initiatives preferred.
• Working knowledge of federal, state, and local employment requirements and HR compliance practices.
• Experience with Workday or a comparable enterprise HRIS strongly preferred.
• Strong judgment and discretion when handling confidential and sensitive employee matters.
• Excellent communication, relationship-building, organization, and problem-solving skills.
• Ability to operate effectively in a fast-paced, evolving environment while balancing employee experience, compliance, and business needs.
• Comfortable working directly with employees, managers, and senior leadership and serving as a visible representative of the People function.

EEO/AAP Statement:

DocGo is an equal opportunity employer.

We acknowledge and honor the fundamental value and dignity of all individuals.

We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.

DocGo is an Equal Employment Opportunity and

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position. At DocGo, we know our extraordinary team is what drives our growth, so we’re creating equally extraordinary ways to help return the favor. Our DocGo Academy gives you the clinical skill training you need to move beyond EMS and transportation. With our Employee Equity Incentive Plan, qualified employees receive an ownership stake in DocGo. We’re not just moving healthcare forward. We’re moving you forward.