Transfer Center Dispatcher

DocGo; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K

Medical Insurance

Dental Insurance

Vision Insurance

Paid time off

Sign-on Bonus up to $3,000

Referral Bonus up to $1,500

Job summary

A healthcare service provider in New York seeks a full-time Call Manager. The role involves handling high-volume intake calls, coordinating transport activities, and providing exceptional customer service. Key qualifications include a High School Diploma and strong communication skills. Candidates with 1-2 years of EMS dispatch experience are preferred. This position offers a dynamic work environment and the opportunity to contribute to high-quality patient care.

Qualifications

• High School Diploma / GED required.
• Strong verbal and written communication skills.
• Excellent interpersonal and teamwork skills.
• Ability to multitask and prioritize tasks effectively.
• Capable of working independently or within a team.

Responsibilities

• Handle high-volume intake calls and dispatch using CAD systems.
• Determine the appropriate level of care for transport activities.
• Provide courteous service to medical facilities and the public.
• Assign trips to appropriate resources based on needs.
• Collect patient billing information and assist with pre-billing.
• Perform other duties as assigned

Skills

Strong verbal and written communication skills

Excellent interpersonal and teamwork skills

Ability to multitask and prioritize

Ability to remain calm in high-pressure situations

Multitasking

Prioritization

Independent work

Education

High School Diploma / GED

Tools

Computer-aided dispatch (CAD) software

Job description

Location

Location: 55 Water Street New York, NY 10041

Employment Type

Employment Type: Full-Time

Schedule

Schedule:

• 7:00 p.m. - 7:00 a.m. (1900 - 0700)
• Weekend availability is required
• Sign-on Bonuses for Full-Time new hires of up to $3,000.
• Referral Bonus when recommending a full-time candidate that is hired of up to $1,500.
• 401K, Medical, Dental & Vision Insurance (with company contribution), paid time off for full-time employees.

About Ambulnz by DocGo

Ambulnz by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo\'s proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient\'s home or workplace. Together with DocGo\'s integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities

• Call Management: Handle high-volume intake calls, prioritize, and dispatch using CAD systems
• Resource Coordination: Determine the appropriate level of care and coordinate transport activities with field EMTs
• Customer Service: Provide courteous, friendly service to medical facilities, the public, and fellow EMS staff
• Trip Assignment: Assign trips to the appropriate resources based on needs and availability
• Billing Support: Collect patient billing information and assist with pre-billing activities.
• Other tasks as assigned

Requirements

• High School Diploma / GED
• Strong verbal and written communication skills
• Excellent interpersonal and teamwork skills
• Ability to multitask and prioritize tasks effectively
• Ability to work both independently and collaboratively in a team setting

Preferred Qualifications

• 1-2 years of transportation dispatch experience (EMS dispatch preferred)
• Strong geographical knowledge of service areas
• Ability to remain calm and composed in high-pressure situations
• Proficiency in typing (40-45 WPM) and data entry experience
• Familiarity with computer-aided dispatch (CAD) software

DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.