Manager Operations

TEAM, Inc.; Benicia, Northern (CA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

TEAM, Inc. is seeking an experienced Operations Manager to oversee district activities, ensure safety and quality standards, and manage billable operations including scheduling.

The role emphasizes vendor vetting, client communication, and supporting technician development while driving profitability through efficient resource planning.

Qualifications

• High school diploma or equivalent is required.
• Bachelor’s degree in Management or related field preferred.
• Minimum five years of industry-related experience.
• ERP experience, preferably Microsoft Dynamics AX.
• Proficiency with Microsoft Office products.
• Travel up to 50% of the time.

Responsibilities

• Maintain a safe, secure and healthy environment by following safety and quality standards.
• Coordinate billable operations, including scheduling.
• Investigate safety incidents via root cause analysis and corrective actions.
• Log Non-Conformance Reports to address customer quality concerns.
• Vet and classify vendors as approved suppliers.
• Act as liaison between customer, vendors and internal groups to resolve conflicts.
• Review customer work records for costing and pricing clarity.
• Coordinate material and equipment purchases to meet customer requirements.
• Manage technician personnel activities in the District, including evaluations and coaching.
• Facilitate technician growth through training and career development plans.
• Monitor technician training and field evaluations to ensure competency.
• Evaluate crew mix to maximize profitability and monitor utilization.

Education

High school diploma or equivalent

Bachelor’s degree in Management or industry related field

Tools

Microsoft Dynamics AX (ERP)

Microsoft Office

Job description

Essential Job Functions

Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern

Adheres to and is a champion of TEAM’s Core Values

Supports and manages billable operations, including scheduling

Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions

Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required

Ensures all vendors have been properly vetted and classified as approved suppliers

Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)

Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work

Coordinates material and equipment purchases/orders to meet customer requirements

Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.

Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans

Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required

Evaluates crew mix to achieve maximum profitability

Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis

Manages District fleet and fuel expenditures

Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered

Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)

Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner

Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

High school diploma or equivalent required

Bachelor’s degree in Management or industry related field preferred

Five (5) plus years of industry related experience

Previous experience working in an ERP (Microsoft Dynamics AX) preferred

Proficiency in Microsoft Office products

Travel requirement: up to 50%

Work Conditions

Position is located at the District office

Work is conducted in a semi-private office/cubicle setting

Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.