Manager Operations

Team Industrial Services; Benicia (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Team Industrial Services seeks an Operations Manager to lead the day-to-day activities of the District, ensuring safety, quality, and profitability. This role plans resources, coordinates billable work, and directs field personnel to meet customer requirements.

You will enforce safety standards, manage vendor relationships, oversee inventory and purchasing, and drive training and performance evaluations. Travel up to 50% may be required as you support multiple sites within the district.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree in Management or related field preferred.
• 5+ years of industry related experience.
• Previous management experience preferred.
• ERP experience with Microsoft Dynamics AX preferred.
• Proficiency in Microsoft Office products.
• Travel requirement: up to 50%.

Responsibilities

• Maintain a safe, secure and healthy environment by adhering to safety and quality standards and regulations.
• Adhere to and champion TEAM's Core Values.
• Support and manage billable operations, including scheduling.
• Respond to safety incidents with root cause investigations and corrective actions.
• Address customer quality concerns and log Non-Conformance Reports as required.
• Vet and classify vendors as approved suppliers.
• Act as liaison between customer and vendors/internal groups to resolve conflicts.
• Review customer work records for costing and pricing the work.
• Coordinate material and equipment purchases/orders.
• Oversee technician personnel activities including evaluations and coaching.
• Facilitate technician growth via training plans.
• Monitor technician training and field evaluations.
• Evaluate crew mix for profitability.
• Monitor utilization and non-billable hours; run utilization reports.
• Manage District fleet and fuel expenditures.
• Schedule technicians in Team Apps and verify hours/expenses.
• Prepare customer quotations and prices for completed work.
• Manage purchasing activity with vendors.
• Manage District inventory and cycle count process.

Skills

Leadership

People management

Budgeting

Scheduling

Problem solving

Education

High school diploma or equivalent

Bachelor's degree in Management or related field

Tools

Microsoft Dynamics AX

Microsoft Office

Job description

General Summary

The Operations Manager is responsible for managing, planning, directing and coordinating the day-to-day operations of the District, including enforcement of policies, and planning the use of billable materials and personnel.

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM's Core Values
• Supports and manages billable operations, including scheduling
• Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
• Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required
• Ensures all vendors have been properly vetted and classified as approved suppliers
• Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
• Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
• Coordinates material and equipment purchases/orders to meet customer requirements
• Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
• Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
• Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
• Evaluates crew mix to achieve maximum profitability
• Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
• Manages District fleet and fuel expenditures
• Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
• Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
• Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner
• Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

• High school diploma or equivalent required
• Bachelor's degree in Management or industry related field preferred
• Five (5) plus years of industry related experience
• Previous management experience preferred
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred
• Proficiency in Microsoft Office products
• Travel requirement: up to 50%

Work Conditions

• Position is located at the District office
• Work is conducted in a semi-private office/cubicle setting
• Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.