Operations Manager

TEAM, Inc.; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

TEAM, Inc. in Tulsa, OK is seeking a District Operations Manager to oversee safe, efficient field activities and ensure profitability. You will coordinate scheduling, vendor relations, and material purchases while coaching technicians and aligning training with career paths.

Responsibilities include ensuring quality, resolving customer issues, managing ERP-based workflows (Dynamics AX), and monitoring utilization to maximize district profitability; travel up to 50% is required.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Management or industry related field preferred.
• Five (5) plus years of industry related experience.
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred.
• Proficiency in Microsoft Office products.
• Travel requirement: up to 50%.

Responsibilities

• Maintains a safe, secure and healthy environment by adhering to safety standards and reporting hazards.
• Supports and manages billable operations, including scheduling.
• Responds to safety incidents with root cause investigations and corrective actions.
• Resolves customer quality concerns and logs Non-Conformance Reports as required.
• Ensures vendors are vetted and classified as approved suppliers.
• Acts as liaison between customer and vendors to resolve conflicts and scheduling issues.
• Reviews customer work records for costing and pricing clarity.
• Coordinates material and equipment purchases to meet requirements.
• Assumes responsibility for technician personnel activities, including evaluations and merit increases.
• Facilitates technician growth through training plans and career path alignment.
• Monitors technician training and field evaluations to ensure adequacy.
• Evaluates crew mix to maximize profitability and monitors utilization to minimize non-billable hours.
• Manages district fleet and fuel expenditures.
• Schedules technicians and verifies hours worked and expenses.
• Prepares customer quotations and prices completed job packages.
• Manages purchasing activity and supplier cost timing.
• Manages district inventory and participates in quarterly cycle counts.

Job description

Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern

Adheres to and is a champion of TEAM’s Core Values

Supports and manages billable operations, including scheduling

Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions

Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required

Ensures all vendors have been properly vetted and classified as approved suppliers

Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)

Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work

Coordinates material and equipment purchases/orders to meet customer requirements

Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.

Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans

Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required

Evaluates crew mix to achieve maximum profitability

Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis

Manages District fleet and fuel expenditures

Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered

Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)

Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner

Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

High school diploma or equivalent required

Bachelor’s degree in Management or industry related field preferred

Five (5) plus years of industry related experience

Previous experience working in an ERP (Microsoft Dynamics AX) preferred

Proficiency in Microsoft Office products

Travel requirement: up to 50%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.