Manager Operations

Team Industrial Services; Columbus (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

Team Industrial Services is seeking an Operations Manager to oversee day-to-day district operations, including scheduling, budgeting, and safety compliance. You will coordinate materials, manage vendors, and lead technician performance and development.

The role requires strong leadership, ERP experience, and a track record of managing complex field operations with emphasis on cost control and quality. On-site position with travel up to 50%.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Management or industry related field preferred.
• Five (5) plus years of industry related experience.
• Previous management experience preferred.
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred.
• Proficiency in Microsoft Office products.
• Travel requirement: up to 50%.

Responsibilities

• Manage and plan day-to-day district operations, including scheduling and personnel oversight.
• Coordinate material and equipment purchases to meet customer requirements.
• Oversee vendor qualification, approval, and cost management.
• Lead safety, quality, and continuous improvement initiatives as a district leader.
• Coach and develop technicians; manage evaluations and merit adjustments.
• Ensure accurate documentation and cost accounting for work orders.

Skills

Microsoft Office proficiency

ERP experience (Microsoft Dynamics AX)

Education

Bachelor's degree in Management or related field

Tools

Microsoft Dynamics AX

Job description

General Summary

The Operations Manager is responsible for managing, planning, directing and coordinating the day‑to‑day operations of the District, including enforcement of policies, and planning the use of billable materials and personnel.

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM's Core Values
• Supports and manages billable operations, including scheduling
• Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
• Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non‑Conformance Reports as required
• Ensures all vendors have been properly vetted and classified as approved suppliers
• Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
• Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
• Coordinates material and equipment purchases/orders to meet customer requirements
• Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
• Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
• Monitors technician training, both internal and customer‑specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
• Evaluates crew mix to achieve maximum profitability
• Monitors technician utilization in an effort to control non‑billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
• Manages District fleet and fuel expenditures
• Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
• Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
• Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner
• Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process

Job Qualifications

• High school diploma or equivalent required
• Bachelor's degree in Management or industry related field preferred
• Five (5) plus years of industry related experience
• Previous management experience preferred
• Previous experience working in an ERP (Microsoft Dynamics AX) preferred
• Proficiency in Microsoft Office products
• Travel requirement: up to 50%

Work Conditions

Position is located at the District office

Work is conducted in a semi‑private office/cubicle setting

Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.