Manager, Onsite Registration & Check-in-Standardization

UF Health; Gainesville (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

UF Health seeks a Manager of On-Site Registration and Check-in Standardization to lead governance and standardization of check-in practices across hospital and ambulatory locations. You will ensure consistent workflows for patient identity, demographics, consents, MSP/COB documentation, and financial clearance prompts, working with Revenue Cycle stakeholders to reduce front-end errors.

You will monitor adherence, identify defects, and drive corrective actions in partnership with site leadership,

Qualifications

• Experience leading multi-site facility or matrixed teams in healthcare settings.
• Ability to establish and monitor standard work for patient check-in and front-end processes.
• Proven capability to identify process gaps, drive corrective actions, and sustain improvements.

Responsibilities

• Lead governance routines for check-in quality across hospital and ambulatory locations.
• Monitor adherence through audits and performance reviews; collaborate with leaders and stakeholders.
• Drive improvements to patient identification, consent, MSP/COB documentation, and financial clearance prompts.

Skills

Check-in governance

Audit & metrics

Cross-functional collaboration

Revenue cycle knowledge

Education

Bachelor's degree preferred

Job description

Overview

The Manager of On-Site Registration and Check-in Standardization is responsible for leading the governance, standardization, and operational oversight of check-in practices across assigned hospital and ambulatory locations, including emergency departments as applicable. This role establishes and reinforces consistent check-in standards that support accurate patient identification, demographic and coverage verification, required consents and notifications, Medicare Secondary Payer (MSP) and coordination of benefits (COB) documentation, document capture, patient financial workflow prompts, and timely completion of registration requirements. The Manager ensures site teams follow approved standard work, monitors adherence through routine audits and performance review, identifies variation or defects, and drives corrective action in partnership with site leadership, Patient Financial Services, Compliance, training, IT, and other Revenue Cycle stakeholders. The role serves as an operational governance leader for check-in quality, accountability, and continuous improvement to reduce front-end errors, improve patient experience, and support claim quality.

Qualifications

Education: Bachelor\'s degree preferredExperience: 3 years of revenue cycle leadership experienceLicense/Certification/Registration: N/AOther Qualifications:

• Strong understanding of Patient Access check-in, registration, and front-end revenue cycle standards in a multi-site or matrixed healthcare environment.


• Demonstrated ability to build governance routines, monitor adherence to standard work, and sustain accountability across operational teams.


• Ability to analyze audit results, performance trends, and defect data to identify root causes and implement practical corrective actions.


• Knowledge of registration compliance requirements, including identity verification, MSP, COB, consents, required notifications, financial clearance prompts, and documentation standards.