Manager, Onsite Registration & Check-in-Standardization

Socket.dev; Gainesville (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Socket.dev is seeking a Manager of On-Site Registration and Check-in Standardization to lead governance, standardization, and operational oversight of check-in practices across hospital and ambulatory locations. The role ensures consistent patient identification, demographic and coverage verification, consents, MSP/COB documentation, and proper registration workflows.

The position requires establishing and reinforcing standard work, monitoring adherence through audits, and driving corrective

Qualifications

• Experience leading revenue cycle governance across multi-site healthcare environments.
• Ability to analyze audit results, performance trends, and defects to drive corrective actions.
• Knowledge of identity verification, MSP/COB, consents, and financial clearance prompts.

Responsibilities

• Lead governance and standardization of on-site registration across assigned locations.
• Monitor adherence to standard work; perform audits and performance reviews.
• Drive process improvements to reduce front-end errors and improve patient experience.
• Collaborate with site leadership, Patient Financial Services, Compliance, IT, and other Revenue Cycle stakeholders.

Skills

Patient Access governance

Governance routines

Audit & defect analysis

Registration compliance knowledge

Education

Bachelor's degree

Job description

Overview

The Manager of On-Site Registration and Check-in Standardization is responsible for leading the governance, standardization, and operational oversight of check-in practices across assigned hospital and ambulatory locations, including emergency departments as applicable. This role establishes and reinforces consistent check-in standards that support accurate patient identification, demographic and coverage verification, required consents and notifications, Medicare Secondary Payer (MSP) and coordination of benefits (COB) documentation, document capture, patient financial workflow prompts, and timely completion of registration requirements. The Manager ensures site teams follow approved standard work, monitors adherence through routine audits and performance review, identifies variation or defects, and drives corrective action in partnership with site leadership, Patient Financial Services, Compliance, training, IT, and other Revenue Cycle stakeholders. The role serves as an operational governance leader for check-in quality, accountability, and continuous improvement to reduce front-end errors, improve patient experience, and support claim quality.

Qualifications

Education: Bachelor�s degree preferred Experience: 3 years of revenue cycle leadership experience License/Certification/Registration: N/A

• Strong understanding of Patient Access check-in, registration, and front-end revenue cycle standards in a multi-site or matrixed healthcare environment.
• Demonstrated ability to build governance routines, monitor adherence to standard work, and sustain accountability across operational teams.
• Ability to analyze audit results, performance trends, and defect data to identify root causes and implement practical corrective actions.
• Knowledge of registration compliance requirements, including identity verification, MSP, COB, consents, required notifications, financial clearance prompts, and documentation standards.