Manager, Onsite Registration & Check-In

UF Health; Gainesville (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

UF Health in Gainesville, FL is seeking a Manager of On-Site Registration & Check-in to oversee daily operations for arrival, check-in, and registration across hospital and ambulatory settings. You will ensure identity verification and complete enrollment documentation, while leading frontline teams and enforcing quality standards.

The role partners with site leaders, Patient Financial Services, Compliance, IT, and other stakeholders to reduce front-end defects, improve patient experience and

Qualifications

• Bachelor's degree preferred.
• Minimum of 3 years of revenue cycle leadership experience.
• Strong operational management experience in a multi-site healthcare environment.

Responsibilities

• Manage daily operations and frontline execution for arrival, check-in, and registration across hospital and ambulatory settings.
• Ensure identity verification, demographic and coverage capture, consents, MSP/COB documentation are accurate and timely.
• Translate enterprise standards into daily workflows and monitor team performance.
• Reinforce training and quality expectations; partner with site leaders, PFS, Compliance, IT.
• Reduce front-end defects and improve patient experience and claim quality.

Skills

Operational management

Frontline leadership

Stakeholder management

Performance coaching

Regulatory compliance

Audit readiness

Continuous improvement

Communication skills

Education

Bachelor's degree preferred

Job description

Overview

The Manager of On-Site Registration & Check-in manages daily operations and frontline execution for arrival, check-in, and registration activities across assigned hospital and ambulatory settings, including emergency departments as applicable. This role is accountable for ensuring site teams consistently complete identity verification, demographic and coverage capture, consents, Medicare Secondary Payer (MSP) / coordination of benefits (COB) documentation, and other required registration workflows accurately and timely. The Manager translates enterprise standards into daily work routines, monitors team performance, resolves operational issues, reinforces training and quality expectations, and partners with site leaders, Patient Financial Services, Compliance, strategic business partners, and IT to reduce front-end defects, improve patient experience, and support claim quality.

Qualifications

Education: Bachelor's degree preferred.

Experience: Minimum of 3 years of revenue cycle leadership experience.

License/Certification/Registration: Not required.

• Strong operational management experience in a multi-site or matrixed healthcare environment.

• Lead frontline operational teams
• Establish clear performance expectations
• Conduct daily follow-up and operational oversight
• Coach and develop team members
• Drive accountability and performance outcomes

• Team productivity
• Quality metrics
• Operational performance indicators
• Service level expectations

• Analyze operational issues and trends
• Identify root causes
• Develop and implement practical corrective actions
• Drive continuous process improvement

• Medicare Secondary Payer (MSP) regulations
• Coordination of Benefits (COB)
• Patient consents and acknowledgments
• Required patient notifications
• Registration documentation standards

• Standardized operational workflows
• Compliance-focused processes
• Front-end revenue cycle best practices
• Organizational and operational excellence

Effective communication and stakeholder management skills, with the ability to collaborate across operational, clinical, and administrative teams.

• Regulatory compliance
• Audit readiness
• Service quality
• Operational accountability and continuous improvement.