Patient Access Supervisor

St. John's Riverside Hospital; City of Yonkers (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

St. John's Riverside Hospital is seeking a Patient Access Supervisor to ensure exceptional patient experiences and accurate registration processes. You will lead and mentor the Admitting/Registration team while ensuring compliance with healthcare regulations.

Successful candidates will have a minimum of five years of experience in a hospital setting, strong customer service skills, and an associate's degree or higher. This role requires effective communication and analytical capabilities to support operational excellence.

Qualifications

• Minimum of five years of experience in a hospital or healthcare registration.
• Proficient in medical terminology and computer applications.
• Knowledge of healthcare coding, billing, and insurance verification.

Responsibilities

• Supervise daily Patient Access operations.
• Lead, coach, train, and develop staff.
• Monitor quality assurance activities.
• Audit registration records for compliance.
• Resolve patient concerns and service issues.

Skills

Customer service

Communication skills

Analytical skills

Interpersonal skills

Education

Associate’s degree or higher

Job description

The Patient Access Supervisor provides leadership and oversight for the Admitting/Registration team, ensuring exceptional patient experiences, accurate registration and financial information, regulatory compliance, and efficient departmental operations. This role serves as a mentor and resource for staff, fostering a culture of accountability, teamwork, and continuous improvement while supporting the hospital’s mission and values.

Responsibilities

• Supervise daily Patient Access operations, ensuring high levels of customer service, accuracy, and productivity
• Lead, coach, train, and develop staff through ongoing education, mentoring, and performance management
• Monitor quality assurance activities and implement corrective actions to improve performance and compliance
• Audit registration records, diagnosis codes, physician orders, and supporting documentation for accuracy and regulatory compliance
• Review Medicare Secondary Payer Questionnaires and Important Messages from Medicare to ensure CMS compliance
• Verify and maintain accurate patient demographic, insurance, and financial information within the Meditech system
• Complete daily, weekly, and monthly productivity and volume reports
• Verify insurance eligibility, benefits, and authorizations through electronic systems and payer communication
• Support patient financial processes, including selfpay collections and financial assistance documentation
• Assist with bed assignments, room transfers, census reconciliation, and bed board management
• Resolve patient concerns, complaints, and service issues in a professional and timely manner
• Foster positive working relationships and promote collaboration across departments
• Identify opportunities for workflow improvements and participate in process improvement initiatives
• Conduct employee performance evaluations and collaborate with leadership on disciplinary actions and staff development plans
• Maintain confidentiality and ensure compliance with all hospital policies and regulatory requirements
• Provide operational support and coverage as needed, including occasional evenings, weekends, or on-call assistance

Qualifications

• Associate’s degree or higher preferred.
• Minimum of five (5) years of experience in a hospital, physician practice, or healthcare registration.
• Strong written, verbal, interpersonal, analytical, and customer service skill.
• Proficient in medical terminology, computer applications, and keyboarding (35–45 WPM).
• Knowledge of healthcare coding, billing, insurance verification, and authorization requirement.
• Understanding of CMS, EMTALA, HIPAA, and other applicable healthcare regulation.
• Ability to prioritize responsibilities, work independently, and manage multiple tasks in a fast-paced environment.
• Demonstrated professionalism, integrity, accountability, and commitment to teamwork.