Manager on Duty (MOD)

WESTHAVEN KNOXVILLE CLUB 24 LLC; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Westhaven Knoxville Club 24 LLC is seeking a Manager on Duty to help oversee gym operations and ensure a welcoming, high‑performing club environment. You will assist the GM/AGMs, supervise front desk staff and trainers, and support member interactions, tours, sign-ups, and issue resolution.

Responsibilities include coordinating scheduling, maintaining cleanliness, tracking weekly metrics, and supporting budgeted supply orders. Weekend rotation and CPR certification preferred; HS diploma required.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• CPR certification preferred.

Responsibilities

• Assists GM and AGMs in training and developing staff.
• Oversee front desk operations and member interactions.
• Lead tours and assist sign-ups for prospective members.
• Schedule and supervise staff; resolve employee issues.
• Maintain cleanliness and order; manage supplies and budgets.
• Track statistics and reports on a regular basis.

Skills

Customer service

Supervisory skills

Diplomacy

Listening skills

Microsoft Office

CPR Certification

Education

High school diploma or GED

Job description

Reports to: General ManagerManager on Duty - Closer:Job SummaryThe Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.Essential Duties and ResponsibilitiesAssists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assists in providing backup support to Club management when no AGMs or the GM is on site.Assists in scheduling and supervising staff.Assists in resolving or escalating employee issues or concerns.Involved in all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Facilitate all member requests, issues, and questions.Assists in overseeing cleanliness and maintenance of facility.Assists in ordering of supplies using specific budget based on club requirements.Assists in tracking statistics and reports (weekly, monthly, and annually).Backup support for absent staff members.Qualifications/RequirementsSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Basic computer proficiency (Microsoft Suite).Hard working, enthusiastic and energetic!Strong problem resolution skills.Current CPR Certification preferred.High school diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.