Club Manager

Planet Fitness - Baseline Fitness; Littleton (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Littleton, CO is seeking a Gym Operations Supervisor to oversee daily gym functions and ensure a positive member experience while supporting a financially healthy club.

You will recruit, train, and supervise staff, manage front desk duties, perform member tours, process payroll and deposits, and coordinate local marketing efforts. Strong leadership and customer service skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Previous supervisory experience required.
• Strong customer service and communication skills.
• Ability to manage payroll and opening/closing tasks.

Responsibilities

• Oversee gym operations to ensure member satisfaction and club performance.
• Recruit, hire, train, schedule and supervise staff.
• Staff front-desk duties and member tours.
• Process payroll and manage deposits.
• Coordinate marketing efforts and ensure staff are informed of campaigns.
• Maintain cleanliness and gym appearance.

Skills

Staff supervision

Customer service

Scheduling

Training

Leadership

Communication

Education

High school diploma

Tools

POS software

Payroll software

MS Office

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time