Manager on Duty (MOD)

Club4 Fitness; Grapevine (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Club4 Fitness in Grapevine, TX is seeking a part-time Manager on Duty – closer to help oversee gym operations, ensure a welcoming environment, and rotate weekends with Club Assistant General Managers.

The role emphasizes leading front desk and trainer staff, handling member tours, sign-ups, calls to prospective members, and maintaining high customer service standards, while supporting management and scheduling.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Must be 18 years of age or older.

Responsibilities

• Assists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
• Sales duties to include calling prospective members and following up on online inquiries; maintain welcoming atmosphere and service standards.
• Provide backup support to Club management when AGMs or GM are not on site.
• Schedule and supervise staff.
• Oversee front desk activities: answer phones, check members in, sign up new members, give tours, handle member requests.
• Monitor cleanliness and maintenance of facility; oversee supplies within budget.
• Track statistics and prepare weekly, monthly, and annual reports.

Skills

Customer service

Supervisory skills

Microsoft Office

CPR Certification preferred

Education

High school diploma/GED

Job description

Job Details

Job Location: Grapevine - Grapevine, TX 76051

Position Type: Part Time

Reports to: General Manager

Manager on Duty - Closer:

Job Summary

The Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.

Essential Duties and Responsibilities

• Assists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assists in providing backup support to Club management when no AGMs or the GM is on site.
• Assists in scheduling and supervising staff.
• Assists in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues, and questions.
• Assists in overseeing cleanliness and maintenance of facility.
• Assists in ordering of supplies using specific budget based on club requirements.
• Assists in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for absent staff members.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.