Manager on Duty (MOD)

Club4 Fitness; Knoxville (TN); On-site; USD 16,531 - 22,041; Part time

Job summary

Club4 Fitness is seeking a Manager on Duty - Closer to oversee gym operations at Westhaven Knoxville. The role includes supervision of staff, sales duties to attract new members, and ensuring peak customer service. Hours include weekdays and weekends with rotation among CLUB Assistants General Managers.

Responsibilities cover training, scheduling, member services, and facility upkeep. Requires strong communication, basic computer skills, and a high school diploma. CPR certification preferred.

Qualifications

• Superior customer service skills, preferably in fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic.
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Assist GM and AGMs in training and developing staff (front desk and trainers).
• Engage in sales duties: call prospective members and respond to online inquiries; maintain welcoming atmosphere.
• Provide backup support to Club management when needed.
• Schedule and supervise staff.
• Resolve or escalate employee issues or concerns.
• Handle front desk tasks: answer phones, check members in, sign up new members, give tours, address member requests.
• Oversee cleanliness and maintenance of facility.
• Assist in ordering supplies within budget.
• Track statistics and compile weekly, monthly, and annual reports.
• Provide backup support for absent staff.

Skills

Customer service

Supervisory skills

Diplomacy

Listening skills

Basic computer skills

Energetic

Problem solving

CPR (preferred)

Education

High school diploma/GED

Job description

Job Details

Job Location: Westhaven Knoxville - Knoxville, TN 37921Position Type: Part TimeReports to: General Manager

Manager on Duty - Closer:

Job Summary

The Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers.

Essential Duties and Responsibilities

• Assists GM and AGMs in training and developing a high performing staff consisting of front desk and trainers.
• Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assists in providing backup support to Club management when no AGMs or the GM is on site.
• Assists in scheduling and supervising staff.
• Assists in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues, and questions.
• Assists in overseeing cleanliness and maintenance of facility.
• Assists in ordering of supplies using specific budget based on club requirements.
• Assists in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for absent staff members.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.