Club Manager

Planet Fitness - Baseline Fitness; Longmont (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Longmont seeks a gym operations supervisor to ensure a positive member experience and a financially successful club.

Responsibilities include recruiting, training, scheduling and supervising staff; managing front desk and member services; overseeing cleaning, payroll, and basic marketing; handling expenditures and deposits; and coordinating with regional management.

Qualifications

• High school diploma required with supervisory experience.
• Strong customer service and leadership skills essential.
• Experience with staff training, payroll and front desk operations.

Responsibilities

• Oversee gym operations to ensure a positive member experience.
• Recruit, hire, train, schedule and supervise staff.
• Ensure front desk provides excellent customer service.
• Support member service issues and gym tours as needed.
• Manage weekly payroll and basic marketing efforts.
• Authorize expenditures and handle daily bank deposits.
• Prepare new hire paperwork and coordinate with regional manager.
• Provide backup coverage for sick staff and absences.

Skills

Supervisory experience

Customer service

Leadership

Staff training

Front desk duties

Marketing coordination

Payroll processing

Communication

Education

High school diploma

Tools

Basic computer proficiency

Job description

Job SummaryResponsible for oversight of gym operations to ensure positive member experience and a financially successful club.Essential Duties and ResponsibilitiesRecruit, hire, train, schedule and supervise staff.Member service oversight making sure all staff is providing a great customer experience at all times.Very involved in all front desk related tasksGreat/meet potential members and provide gym tourFacilitate member service issues and questions.Ensure prompt opening/closing of gym.Oversee cleanliness and appearance of gym including taking responsibility for largest section of cleaning dailyProcess weekly employee payrollManage marketing efforts. Making sure staff is aware and trained on all the sent out marketingAuthorizes expenditures and makes bank deposits dailyPrepare all new hire forms and send to appropriate regional managerBackup support for any employee who is out due to illness, etc.Essential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsHigh school diplomaPrior supervisory experienceStrong customer service skillsStrong communication, organizational and leadership skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time